Customer Service – Customer Support

🔥 5 minutes ago

🗣️🇩🇪 German Required

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Logo of TREELAX PARTNER

TREELAX PARTNER

1 - 10 employees

☁️ SaaS

🤝 B2B

⚡ Productivity

SaaS • B2B • Productivity

TREELAX PARTNER is a German SaaS company offering a practice-focused digital platform for arborists and tree-care businesses. Their software centralizes quoting, invoicing, scheduling, customer acquisition and field workflows so tree-care teams spend less time on paperwork and more time on operations. They provide onboarding, training and ongoing support targeted at small-to-medium tree-care companies and position themselves as a B2B partner to grow revenue and efficiency.

📋 Description

• You are the first point of contact for our partners by phone, chat and email. • You independently resolve both simple and complex inquiries. • You document deep technical issues and provide feedback to the development team. • You help address recurring questions by creating and improving guides.

🎯 Requirements

• A genuine service mindset. • Technical understanding and enjoyment of diving into software. • Clear, friendly communication in very good German. • An independent, structured way of working.

🏖️ Benefits

• Satisfaction bonus that clearly rewards good performance. • Flexible work from home. • Option for part-time starting at 4 days per week.

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