Customer Service Manager – Mortgage Financing

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🕒 May 28

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Hypoport SE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

💳 Fintech

🏠 Real Estate

☁️ SaaS

Fintech • Real Estate • SaaS

Hypoport SE is a publicly listed parent company that operates a network of technology firms serving the FinTech, PropTech and InsurTech sectors. It provides platforms and software-enabled services that connect lenders, brokers, insurers and other financial and real-estate market participants, while promoting agile, self-organized workplace culture and digital, activity-based offices. Hypoport positions itself as a growth-focused technology network enabling B2B platform solutions and talent development across its group companies.

📋 Description

• Manage central inbound and outbound phone and email channels related to mortgage financing, building savings and installment loans. • Respond to and resolve general and specific inquiries in the areas of mortgage financing, building savings (Bausparen) and installment loans. • Perform administrative tasks with care and attention to detail. • Provide support to sales partners in the EUROPACE environment. • Independently handle disbursement/payment issues, including preliminary review of documents and tracking of outstanding items. • Process requests in a structured manner and implement administrative solutions.

🎯 Requirements

• Completed commercial vocational training, ideally with a focus on banking, mortgage financing or installment loans — but not required. • Excellent German language skills (minimum C1) in both spoken and written communication. • Confident use of MS Office. • Openness to new systems and processes. • Experience in mortgage financing, installment loans or financial services is a plus, but not mandatory. • §34i qualification is desirable or willingness to obtain it during onboarding. • Service orientation, empathy, ability to concentrate and an authentic, responsible demeanor.

🏖️ Benefits

• Remote work, sabbaticals, workation and 30 days of annual leave, which you can extend by 20 days. • If you are located in the Lübeck, Hamburg or Berlin area, a workspace in our attractive offices is available if needed. • You will receive a personalized roadmap for your development within the company. We support and promote you from day one. • Bike leasing, subsidy for the Deutschlandticket, company pension scheme, employee offers, corporate sports, annual health budget of €300 and much more. • State-of-the-art software and hardware tools for optimal working conditions.