Customer Service Manager – Mortgage Financing

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🕒 June 29

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Hypoport SE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🛡️ Insurance

🏥 Healthcare

💼 Consulting

Insurance • Healthcare • Consulting

Hypoport SE is a publicly listed parent company that operates a network of technology firms serving the FinTech, PropTech and InsurTech sectors. It provides platforms and software-enabled services that connect lenders, brokers, insurers and other financial and real-estate market participants, while promoting agile, self-organized workplace culture and digital, activity-based offices. Hypoport positions itself as a growth-focused technology network enabling B2B platform solutions and talent development across its group companies.

📋 Description

• Manage central inbound and outbound phone and email channels for mortgage financing, building savings (Bausparen) and consumer installment loans • Respond to and resolve general and specific inquiries related to mortgage financing, building savings and consumer installment loans • Provide support to distribution partners in using the EUROPACE platform • Independently handle payout/disbursement issues • Process requests in a structured, administrative manner while adhering to service levels and availability

🎯 Requirements

• Completed commercial training, ideally with a focus on banking, mortgage financing or consumer loans • Excellent German language skills (at least C1) both written and spoken • Confident user of MS Office • Open to learning new systems and processes • Experience in mortgage financing, consumer loans or financial services is a plus • §34i qualification desirable or willingness to obtain it during onboarding • Service-oriented, empathetic, able to concentrate and presenting a responsible demeanor

🏖️ Benefits

• 30 days of vacation, with the option to extend by 20 days • Sabbaticals • Workation opportunities • Workspace available in attractive offices if required • Individual development plan for career progression • Bike leasing • Subsidy for the Deutschlandticket (national public transport pass) • Company pension scheme • Employee discounts and offers • Company sports programs • Annual health budget of €300 • State-of-the-art software and hardware tools for optimal working conditions