Customer Experience Agent – German speaking

🕒 June 20

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Bikmo

WebsiteLinkedInAll Job Openings

11 - 50 employees

💸 Finance

👥 B2C

💰 Series A on 2023-10

Finance • Insurance • B2C

Bikmo is a company specializing in cycle insurance, offering comprehensive insurance policies for a variety of bicycles, including road bikes, mountain bikes, and e-bikes. Their insurance products are designed to provide protection against theft, accidental damage, and vandalism, with additional benefits such as legal expenses cover, public liability, and personal accident coverage. Bikmo is dedicated to making the insurance process easy and accessible, catering to cyclists with features like multi-bike discounts and 24/7 online account access. They are also committed to sustainability and social responsibility, being a B Corp certified company, and they support initiatives like Trash Free Trails and World Bicycle Relief.

📋 Description

• Supporting our partners and their customers with first-line support • Guiding partners through onboarding and developing long-term partnerships • Resolving issues related to policies, claims and account management • Optimizing processes and improving the partner experience • Monitoring partnership performance

🎯 Requirements

• German language skills at C1–C2 level • Good English skills for daily work • Background in Customer Experience or customer service (ideally in Germany or Austria) • Passion for cycling or experience in related areas (bike insurance, outdoor industry, bike leasing) is a plus • Strong empathy and the ability to communicate confidently via email, chat and phone • Comfortable using common software tools • Attention to detail and the ability to manage multiple tasks simultaneously

🏖️ Benefits

• Flexible working arrangements • Culture of ownership and excellence • Opportunities for personal and professional development • Willingness to travel to meetings and events