Technical Customer Service Editor, m/f/d

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🕒 June 25

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Build and further develop the knowledge management tool ViAssist — focus on qualitative content • Create and prepare relevant information about products and services from the field for different user groups (e.g., Viessmann employees, partners and users) • Manage and update curated content in the ViAssist knowledge base • Collaborate with various areas within Customer Service (e.g., service technicians, hotline staff, etc.) as well as other departments (e.g., Academy, Technical Documentation, etc.) to produce content • Ensure the content quality and audience-orientation of the knowledge base • Respond to content-related inquiries regarding knowledge entries from various internal users • Develop and continuously improve internal standards, processes, guidelines and manuals • Work with stakeholders on strategic considerations and planning

🎯 Requirements

• Technical understanding and, ideally, an interest in climate solutions and everything related to heating, cooling and ventilation (desirable) • (Initial) professional experience as an editor with excellent writing skills, including a very good command of German spelling and grammar • Ability to learn and apply guidelines and processes • Ability to quickly review information from different sources and prepare and communicate it appropriately for target audiences • Knowledge or experience in knowledge management or content management (including metadata management) • Working knowledge of editorial systems/CMS and Google Workspace • Above-average attention to detail • Excellent self-organization skills and ability to meet deadlines • Excellent communication and interpersonal skills • Good command of English; other European languages desirable

🏖️ Benefits

• Challenging, modern area of responsibility • Great team spirit — open-door policy • Strong occupational health and safety with up-to-date protective equipment meeting the highest safety standards • Annual professional development opportunities and training • Opportunities for internal advancement following professional development