Customer Support Specialist – B2B SaaS

🕒 June 18

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Hypoport SE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🛡️ Insurance

🏥 Healthcare

💼 Consulting

Insurance • Healthcare • Consulting

Hypoport SE is a publicly listed parent company that operates a network of technology firms serving the FinTech, PropTech and InsurTech sectors. It provides platforms and software-enabled services that connect lenders, brokers, insurers and other financial and real-estate market participants, while promoting agile, self-organized workplace culture and digital, activity-based offices. Hypoport positions itself as a growth-focused technology network enabling B2B platform solutions and talent development across its group companies.

📋 Description

• You are the primary point of contact for our B2B partners and ensure smooth day-to-day operations. • You manage our support inbox and respond to B2B partner inquiries about systems, access, and billing in a timely, solution-oriented manner. • You handle quotation and billing processes and ensure reliable recording and maintenance of relevant data. • You conduct initial meetings and product demos, showing partners how our platform benefits them. • You ensure a successful onboarding for new partners, taking care of the necessary administrative and manual tasks. • You identify recurring product feedback and communicate it to the product team in a structured way.

🎯 Requirements

• Several years of experience in Customer Support, Customer Success, Sales Support, or Operations • People-oriented: You enjoy working with people, remain friendly and patient even under high volumes of requests, and have good judgment when dealing with partners • Initiative: You don't wait for instructions—you pick up the phone when needed and proactively drive topics forward • Desire to shape things: You want to help build in a young, growing environment rather than just execute established processes • Organized: You work in a structured and reliable way and keep priorities in view • Tech affinity: You quickly learn new tools and systems (e.g., HubSpot, Notion, Microsoft 365) • Excellent German (written and spoken) and good understanding of English

🏖️ Benefits

• 100% remote – work from anywhere in Germany • Trust-based working hours • Growth environment: Join during an exciting growth phase and take on an important area of responsibility from day one • Short decision paths: Fast decisions and a small, transparent team where you work close to the product • Team culture: People shape the company — not the other way around. We create space for growth that each team can fill with initiative and ownership • Onboarding: Buddy system for guided onboarding from day one