Customer Support Specialist – B2B SaaS

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Hypoport SE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

💳 Fintech

🏠 Real Estate

☁️ SaaS

Fintech • Real Estate • SaaS

Hypoport SE is a publicly listed parent company that operates a network of technology firms serving the FinTech, PropTech and InsurTech sectors. It provides platforms and software-enabled services that connect lenders, brokers, insurers and other financial and real-estate market participants, while promoting agile, self-organized workplace culture and digital, activity-based offices. Hypoport positions itself as a growth-focused technology network enabling B2B platform solutions and talent development across its group companies.

📋 Description

• You handle our support inbox and respond to inquiries from our B2B partners about systems, access, and billing matters—quickly and solution-oriented • You manage quoting and billing processes and ensure reliable recording and maintenance of relevant data. • You conduct initial conversations and product demos and show partners how our platform helps them succeed • You ensure a successful onboarding for new partners and take on the necessary administrative and manual tasks. • You identify recurring product feedback and present it to the product team in a structured way

🎯 Requirements

• Several years of experience in Customer Support, Customer Success, Sales Support, or Operations, with a service-first mindset rather than seeing it only as a task • People-oriented: You enjoy working with people, remain friendly and patient even with many inquiries, and have a good sense for interacting with partners • Initiative: You don't wait for instructions—you pick up the phone and drive issues forward yourself, especially in a remote work environment • Desire to shape: You want to help build in a young, growing environment rather than just follow established processes • Structured: You work in a structured and reliable way, keep priorities in view, and find a clear path even when not every process is defined in detail • Tech affinity: You quickly learn new tools and systems (e.g., HubSpot, Notion, Microsoft 365) and are not afraid of new technologies • Languages: Excellent written and spoken German and good English comprehension (some tickets and meetings are in English) • Nice to have: Experience in a tech, platform, or startup environment • Exposure to the real estate or financing industry

🏖️ Benefits

• 100% remote – work from anywhere in Germany, with trust-based working hours • Growth environment: You join during an exciting growth phase and take on an important area of responsibility from day one. • Short decision paths: Fast decisions and a small, transparent team where you work close to the product • Team culture: People shape the company here—not the other way around. We create space for growth that every team can fill with initiative and responsibility • Onboarding: Buddy system for guided onboarding from day one