Customer Support Specialist – Italian, Spanish or French Speaker

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The Quality Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🛒 Retail

🧘 Wellness

⚽ Sports

Retail • Wellness • Sports

The Quality Group is a company that unites the brands ESN and More Nutrition to provide premium products for health, enjoyment, and performance, emphasizing direct-to-consumer and social commerce. They primarily cater to the fitness and gym community, being the German market leader in sports nutrition with products such as protein powders and supplements. With headquarters in Hamburg, they have over 900 employees and maintain a high-performance culture focused on sports nutrition and healthy eating.

📋 Description

• You provide our customers with first-class support via Zendesk, ensuring every interaction is friendly, professional and solution-oriented • You assist our customers with questions about orders, deliveries, products, returns and refunds • You take ownership of customer inquiries and handle them efficiently with the goal of achieving high customer satisfaction • You document customer contacts carefully and ensure a high level of service quality • You work with modern AI-powered tools to deliver efficient, high-quality customer service • You collaborate closely with cross-functional teams such as Logistics, Operations, Supply Chain and Quality Management to create the best possible customer experience • You work closely with your Customer Support team and contribute to the continuous improvement of our processes and working methods • As you gain experience, you take on additional responsibilities and contribute, among other things, to the development of our Help Center and other Customer Support projects

🎯 Requirements

• You speak Italian, Spanish or French at a native level (one of these languages is required) • You have good knowledge of English • You have already gained initial experience in a customer-focused role, for example in customer service, retail, hospitality or customer support • You have strong communication and organizational skills • You are confident using digital tools; experience with Zendesk or a comparable ticketing system is an advantage • You are interested in AI-powered tools and new technologies • German language skills are an advantage but not required

🏖️ Benefits

• Attractive employee discounts on products from ESN & More • Flexible working hours & remote work options • Subsidies for mobility & fitness (e.g., Wellpass, Deutschlandticket) • Company pension scheme • Workation options and more