Customer Service & Back Office Representative

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Amacuro GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💊 Pharmaceuticals

👥 B2C

Pharmaceuticals • B2C

Amacuro GmbH is a German homecare and specialty pharmacy provider that delivers integrated, patient-centered medical and pharmaceutical services to support complex outpatient therapies. The company combines GMP-certified pharmaceutical production and a long-experienced pharmacy (Elb-Apotheke) with specialist nursing care to supply and manage therapies such as stoma care, incontinence, wound management, tracheostomy support, enteral and parenteral nutrition, and other specialty pharmacotherapies. Amacuro offers patient education, training for caregivers, 24/7 support, and fast, manufacturer-independent supply logistics to enable safe, effective home treatment and improve patients' quality of life.

📋 Description

• Customer service & communication • Handling incoming inquiries by phone and email • Point of contact for patients, medical practices and partners in the healthcare sector • Ensuring service-oriented and solution-focused communication • Handling administrative and organizational matters, e.g.: resolving delivery and status queries • Follow-up questions regarding prescriptions and services • Processing complaints • Assisting with order processing • Interface management • Close collaboration with internal departments • Coordinating and systematically passing on information • Actively supporting the improvement and development of customer service processes • Contributing to the design of efficient back-office workflows

🎯 Requirements

• Completed vocational training in the healthcare sector, e.g.: Medical Assistant (MFA) • Pharmaceutical Commercial Assistant (PKA) • Nursing professional • Healthcare administration clerk or comparable qualification • Enjoyment of communication and a service-oriented approach to work • Structured, reliable and independent working style • Confident use of digital systems • Team player with a desire to actively shape processes

🏖️ Benefits

• A modern, growing company with short decision-making processes • A warm, motivated team that genuinely values its employees • A structured workday with predictable hours • Significant scope to shape customer service • Work in the healthcare sector without direct on-site patient contact • Regular opportunities for professional development • Future-proof role in a systemically important industry