Process Manager, Customer Service, Food

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🔥 16 minutes ago

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SGS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1878

📋 Compliance

☁️ SaaS

Compliance • SaaS • Sustainability

SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.

📋 Description

• Establishment, implementation and continuous optimization of an efficient end-to-end process for handling new customer orders for a major client • Analysis of existing workflows and identification and implementation of optimization and automation opportunities • Definition of clear process structures including responsibilities, interfaces, KPIs, and comprehensive documentation (e.g., SOPs, work instructions) • Management of implementation in day-to-day operations and close coordination with internal departments to ensure smooth order processing • Training and support for national and international teams during implementation

🎯 Requirements

• University degree in Food Chemistry (or equivalent) with solid knowledge of food chemistry and food legislation • Experience in operational order processing as well as in a laboratory environment and customer service • Structured, analytical and solution-oriented way of working • Proficient in English (C1) and German (C1) for cross-functional collaboration • Experience with SAP

🏖️ Benefits

• Flexible working hours • Professional development opportunities • Health and wellness programs • Subsidized Deutschlandticket (public transport pass) • Job bike (company bicycle) benefit • Company pension plan (occupational pension) • Employee discounts for shopping, gym memberships, etc. • Diversity and inclusion as part of the company culture