Customer Service Specialist – Motor Vehicle Insurance

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AND-E

WebsiteLinkedInAll Job Openings

501 - 1000 employees

👥 B2C

🤝 B2B

🚗 Transport

B2C • B2B • Transport

AND-E is a European insurance company focused on connected mobility protection. Part of the MS&AD/Aioi Nissay Dowa group and closely aligned with Toyota, AND-E offers private motor insurance, commercial motor fleet insurance, and life/payment protection while partnering with Japanese businesses across Europe. The company emphasizes innovation through initiatives like the AIOI R&D Lab – Oxford, applying AI and data-driven solutions to improve fraud detection and develop future mobility insurance products.

📋 Description

• Independently provide telephone information on insurance policies and recorded claims • Complete telephone-requested changes to insurance contracts • Independently handle a variety of processes related to motor vehicle insurance • Participate in project work • Provide professional support to our sales partners • Record claims and initiate initial processing, including claims management

🎯 Requirements

• Commercial vocational training (preferably in insurance or finance) • Strong communication skills • Positive attitude and persistence • Team-oriented mindset • Excellent German language skills • Good knowledge of English

🏖️ Benefits

• We support your personal and professional development • A working environment based on trust, development and constructive feedback • Collaboration with colleagues from diverse countries and cultures • 32 days of annual leave plus 2 company closure days • Flexible working hours and a generous home office policy • Attractive employee rates for motor vehicle insurance • Exceptional company benefits: employer contributions to the company pension plan (BAV) and to occupational disability insurance, company supplementary health insurance, capital-forming benefits • Optional benefits: job ticket, parking spaces, monthly commuting allowance • EGYM Wellpass • A small financial allowance to help fulfil personal wishes • Free coffee, tea and water, plus weekly fruit delivery • Health management and access to the pme family service