Customer Experience & CRM Generalist

🔥 13 minutes ago

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pub. - Public Value Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Wir gestalten digitale Plattformen nutzerzentriert und nach demokratischen Werten, um die Gesellschaft zu stärken.

📋 Description

• CRM setup: You identify a suitable CRM system for our requirements, support its implementation and ensure it is used efficiently in day-to-day operations. • Project control: You establish a structured management of the entire customer process — from the initial approach to the project kickoff — while keeping an overall view. • Account management: You maintain existing customer relationships, act as the central point of contact and ensure professional, reliable collaboration. • Interface to marketing: You work closely with marketing to align customer outreach, content and CRM activities.

🎯 Requirements

• Degree in business administration or communication studies, or a comparable qualification • Several years of professional experience in project coordination, customer support or marketing — ideally with exposure to CRM systems • Structured, independent working style with strong organizational skills • Experience coordinating cross-functional projects and working with internal and external stakeholders • Preferably initial experience with CRM systems (e.g., Salesforce, HubSpot, weclapp, etc.) — willingness to get involved in the technical selection and implementation • Experience in brand communication • Strong communication skills and enjoyment of customer contact • Very good German and good English skills

🏖️ Benefits

• Permanent (open-ended) employment contract with 31 days of vacation • Attractive, market-based salary • Plenty of room for your own ideas and professional development • Diversity and equal opportunities • Opportunity to participate in training depending on your personal interests and goals • Work with talented, creative and multicultural teams • Office located in the heart of Munich • Flexible working hours • Remote work within Germany and some European countries • Mobility allowance, company bike (JobRad), and health & wellbeing benefits • Appreciation, flat hierarchies and an open feedback culture • Regular team events and in-person meetings at our Munich office