Associate Strategic Client Executive

🕒 May 15

🐊 Florida, New Jersey, +1 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🍂 Massachusetts – Remote

💵 $95k - $120.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Account Executive

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Zelis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

💸 Finance

💰 $20.1M Venture Round on 2020-01

Healthcare Insurance • Finance

Zelis is a company committed to transforming the healthcare financial experience by providing comprehensive solutions across the healthcare system. They work with payers, providers, and members to optimize healthcare networks, manage claims, and facilitate seamless payments. Zelis focuses on harmonizing the healthcare financial landscape with purpose-built solutions that address issues like payment integrity, compliance, and member engagement. The company leverages technology and industry expertise to help their clients save costs, improve administrative efficiency, and enhance the overall healthcare experience. Known for its flexibility and strong partnerships, Zelis supports a wide range of healthcare stakeholders, including health plans, hospitals, dental practices, and insurance carriers.

📋 Description

• Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges as well as how Zelis supports the achievement of those goals. • Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business. • Responsible for client renewals and retention. Successfully facilitate contract negotiations with their leader and manage the complete life cycle to renew client agreements while looking for ways to expand the partnership. • Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships. • Drive revenue growth through existing product optimization, understand and communicate key differentiators, product strategy, features, and functionality. • Successfully uncover and qualify opportunities for growth to deliver great client value. Collaborate with sales to present innovative solutions and grow existing client base. Identify up and cross-sell opportunities to flag for Sales. • Effectively illustrate and validate client outcomes consistently, leveraging client reporting and knowledge of client’s business goals and measures. • Conduct and lead all client business reviews and account plans to optimize value within the client's book of business. • Ensure industry leading quality service delivery and client satisfaction; measurements include proactive client management, timely escalation and resolution of issues, and nurture clients into loyal promoters. Secure client references and permission in support of key Zelis initiatives and case studies as needed.

🎯 Requirements

• Bachelor’s degree preferred • 5+ years in client management role and extremely knowledgeable in the Payer space • Experience in working in healthcare including insurance companies, or working with cost management, electronic payments, and/or healthcare communications solutions • Demonstrated success in revenue management and increased utilization within an assigned book of business of mid to large enterprise clients • Excellent written and verbal communication skills • Excellent presentation, public speaking, and meeting management capabilities • Ability to tailor messages to audiences • Proven collaboration with key business partners: Sales, Operations, Product, Services, and Marketing • Ability to anticipate future trends and incorporate them into business review planning • Synthesizes complex issues and communicates clearly with both clients and internal stakeholders • Ability to communicate and interact formally and informally with VPs and Executive Leadership; demonstrates enterprise thinking with ability to influence; proven ability to influence across a matrix and with leadership • Experience leveraging data and reporting to accurately identify client and industry trends; able to synthesize data into compelling narratives • Demonstrates sense of urgency and ability to multi-task and prioritize • Strong listening and comprehension skills, ability to understand and address client concerns, feedback, and appropriately manage discussions with clients. • Travel estimated 30-40% (primarily) domestic [internal and external meetings]

🏖️ Benefits

• Health benefits including medical, dental, vision, and prescription drug coverage • 401k plan with employer match • Flexible paid time off • Holidays • Parental leaves • Life and disability insurance