Zencity
51 - 200 employees
🏛️ Government
🤖 Artificial Intelligence
🌍 Social Impact
💰 $30M Venture Round on 2021-06
Government • Artificial Intelligence • Social Impact
Zencity is a company that provides a platform for local governments, public safety departments, and state agencies to make informed, data-driven decisions. Utilizing advanced AI-driven analytics, Zencity facilitates better community engagement and inclusivity through the analysis of extensive community data. It offers solutions for performance management, public safety and trust, messaging and communication, strategic and annual planning, capital projects, and budget and resource allocation. This helps governments and law enforcement leaders to earn the trust of their communities by making transparent and effective decisions. Zencity is trusted by over 350 cities, counties, state agencies, and law enforcement organizations worldwide.
Customer Success Manager
🕒 April 20
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Zencity
51 - 200 employees
🏛️ Government
🤖 Artificial Intelligence
🌍 Social Impact
💰 $30M Venture Round on 2021-06
Government • Artificial Intelligence • Social Impact
Zencity is a company that provides a platform for local governments, public safety departments, and state agencies to make informed, data-driven decisions. Utilizing advanced AI-driven analytics, Zencity facilitates better community engagement and inclusivity through the analysis of extensive community data. It offers solutions for performance management, public safety and trust, messaging and communication, strategic and annual planning, capital projects, and budget and resource allocation. This helps governments and law enforcement leaders to earn the trust of their communities by making transparent and effective decisions. Zencity is trusted by over 350 cities, counties, state agencies, and law enforcement organizations worldwide.
📋 Description
• Manage a portfolio of 30-50 midmarket accounts • Build relationships with key stakeholders such as City Managers • Execute structured success plans • Conduct regular check-ins and usage reviews • Provide adoption insights to support renewal conversations • become a Zencity product expert
🎯 Requirements
• 3-5 years in Customer Success, Account Management, or Consulting in a B2B SaaS environment • Proven ability to manage 30+ accounts simultaneously • Understanding of local government operations – budget processes, council dynamics, departmental structures • Strong communication skills with senior officials and operational staff • Comfortable with CS platforms, CRMs (Salesforce) • Familiarity with data analytics or community engagement tools • Experience using AI tools to improve delivery
🏖️ Benefits
• 25% travel required • Remote work options
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