Enterprise Account Manager

🕒 December 16, 2025

🦌 Connecticut, Maine, +9 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote ⚔️ Virginia – Remote

💵 $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Zencity

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏛️ Government

🤖 Artificial Intelligence

🌍 Social Impact

💰 $30M Venture Round on 2021-06

Government • Artificial Intelligence • Social Impact

Zencity is a company that provides a platform for local governments, public safety departments, and state agencies to make informed, data-driven decisions. Utilizing advanced AI-driven analytics, Zencity facilitates better community engagement and inclusivity through the analysis of extensive community data. It offers solutions for performance management, public safety and trust, messaging and communication, strategic and annual planning, capital projects, and budget and resource allocation. This helps governments and law enforcement leaders to earn the trust of their communities by making transparent and effective decisions. Zencity is trusted by over 350 cities, counties, state agencies, and law enforcement organizations worldwide.

📋 Description

• Build strong relationships with decision-makers, including police chiefs, city managers, and county officials. • Conduct quarterly and annual strategic business reviews focused on value alignment and long-term planning. • Lead renewal discussions, including pricing and contract terms. • Negotiate upsell and cross-sell opportunities to drive account growth and expansion into new departments or within existing. • Identify expansion opportunities in collaboration with the CS Manager and BDR team. • Ensure account roadmaps align with customers’ strategic initiatives. • Collaborate with onboarding, CS, and BDR teams to ensure cohesive account management. • Act as the internal voice of the customer, communicating needs and plans to stakeholders.

🎯 Requirements

• 5+ years of experience in account management in the SaaS industry • Experience with complex sales cycle is required. • A focus on GovTech industry is preferred but not required • Demonstrated ability to manage a customer portfolio with top CS methodologies • Proven success in contract renewals, upselling, and cross-selling. • Strong strategic planning and account mapping skills. • Excellent interpersonal, negotiation, and presentation abilities. • Experience with CRM tools (e.g., Salesforce), sales tech stack and CS tech stack (Planhat) and account management frameworks is a plus.