CIO Communications & Operations Lead

Job not on LinkedIn

🔥 1 minute ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

💼 Consulting

📣 Marketing

📦 Logistics

💰 Grant on 2019-09

Consulting • Marketing • Logistics

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Own the CIO-wide communications strategy, calendar, narrative, and editorial standards • Advise the VP and CIO leadership team on messaging, timing, channels, sequencing, and risks • Draft, edit, and coordinate executive communications, all-hands content, announcements, FAQs, talking points, presentations, pre-reads, and follow-ups • Translate complex technical, operational, workforce, and portfolio topics for technical and nontechnical audiences • Coordinate communications across CIO functions and maintain the communications intake process • Gather feedback and engagement signals and adjust content and channels based on evidence • Act as a trusted delegate and thought partner to the VP, CIO Strategy, Operations & Architecture • Prepare CIO leaders for key engagements with briefs, decision points, stakeholder context, objectives, and follow-up actions • Orchestrate CIO staff and leadership meetings, all-hands, AMAs, quarterly business reviews, offsites, and other leadership forums • Develop agendas, coordinate pre-reads, capture decisions and action items, and track follow-through • Identify dependencies, unresolved decisions, and risks; provide options and recommendations • Coordinate schedules, materials, logistics, and handoffs with executive assistants and operations leads • Handle sensitive information with discretion and maintain executive materials, stakeholder context, decision records, and action tracking • Lead change planning, stakeholder mapping, impact and readiness assessments, engagement plans, and adoption measures • Connect communications to practical enablement and coach leaders on sponsorship, sequencing, team conversations, and resistance • Track change dependencies, risks, readiness, adoption, and feedback; recommend course corrections • Use approved AI tools and automation for research, synthesis, drafting, meeting preparation, action tracking, translation support, and tailored content • Build AI-assisted workflows, verify AI-generated outputs, protect sensitive information, and measure productivity improvements • Partner with program sponsors, program managers, and functional leaders on communications for priority initiatives through launch and sustained adoption • Develop audience-specific communication plans and materials and coordinate communications across related workstreams • Monitor engagement, understanding, readiness, and adoption signals to keep initiatives on track

🎯 Requirements

• Significant experience in executive communications, strategic communications, change communications, or a related discipline • Experience supporting senior executives in a complex technology organization strongly preferred • Native or equivalent professional-level English communication and writing skills • Experience advising senior leaders and translating strategy, technical subjects, and organizational change into actionable messages • Strong executive presence, discretion, judgment, and ability to build trust across levels, functions, and geographies • Experience with executive meeting cadence, agenda and pre-read development, decision and action tracking, and complex calendar or event coordination • Practical change management experience, including impact assessment, stakeholder engagement, readiness, adoption, and feedback measurement • Excellent organization and project coordination skills; ability to manage multiple concurrent priorities while maintaining accuracy and dependable follow-through • Fluency with AI tools and automation, including designing useful workflows and responsibly validating outputs • Comfort working with ambiguity, shifting priorities, sensitive topics, and a global, distributed workforce • Bachelor’s degree or equivalent practical experience in communications, business, organizational change, or a related field • Spanish is an advantage • Must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico) • Flexibility for occasional early or late meetings across global time zones • Eligibility and willingness to travel to US and other worldwide locations, estimated at 10–15%

🏖️ Benefits

• Flexible work remotely for part of the week as part of Zendesk’s hybrid way of working • Eligibility and willingness to travel to US and other worldwide locations, estimated at 10–15%