Enterprise Account Executive

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Directly drive top-line revenue growth by acquiring new Enterprise customers across Canada. • Build and execute a hunter-led territory plan to identify, prospect, and penetrate target accounts. • Create and maintain a healthy pipeline of qualified new business opportunities through outbound prospecting, networking, referrals, and partner alignment. • Lead complex, consultative sales cycles with multiple stakeholders, including multi-month deals and proof-of-concept stages. • Establish trusted relationships with C-level and VP-level executives, positioning Zendesk as a strategic partner. • Deliver compelling, value-based presentations that align Zendesk’s solutions to customer business objectives. • Collaborate with internal teams to improve prospecting strategy, accelerate deal progression, and maximize win rates. • Consistently maintain an accurate forecast and exceed quarterly and annual new business targets. • Stay current on Zendesk products, competitive positioning, and trends shaping the Canadian enterprise SaaS market. • Leverage data, insights, and territory intelligence to prioritize outreach and uncover whitespace in target accounts.

🎯 Requirements

• BA/BS degree or equivalent experience required. • 8+ years of enterprise sales experience in cloud/software B2B sales, with a strong focus on new logo acquisition. • A proven history of exceeding quota, with strong consistent performance in 2 of the last 3 years; President’s Club recognition is a plus. • Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages. • Experience in managing customer relationships with organizations generating revenues $1B billion+. • A history of successfully selling to VP and C-level executives in Enterprise accounts. • Outstanding presentation, negotiation, and deal-closing abilities. • Experience creating and leveraging territory and account plans. • An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth. • Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions. • Familiarity with key Sales tools such as Salesforce, Outreach, Clari, Seismic and Looker. • Ability to travel to customer locations.

🏖️ Benefits

• Flexible working arrangements • Professional development opportunities