Principal Partner Sales Executive

🔥 10 minutes ago

🌐 France, Spain, +2 more countries – Remote

🇫🇷 France – Remote 🇪🇸 Spain – Remote 🇳🇱 Netherlands – Remote 🇵🇹 Portugal – Remote

⏰ Full Time

🔴 Lead

🤑 Sales

👻 Ghost score 10%

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

💼 Consulting

📣 Marketing

📦 Logistics

💰 Grant on 2019-09

Consulting • Marketing • Logistics

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Execute the partner-sourced and partner-influenced CCaaS revenue plan across EMEA and APAC • Convert market insight into repeatable partner go-to-market motions • Recruit, onboard, and scale CCaaS partners, including SIs, resellers, consultancies, BPOs/MSPs, and technology alliances • Build partner capabilities across contact center transformation, voice, AI, automation, and customer experience solutions • Lead co-sell motions and mid-to-large commercial CCaaS opportunities with partners • Coordinate with Zendesk account teams and partner sellers to increase win rates and deal velocity • Develop repeatable onboarding, enablement, packaged offerings, and service-led plays • Communicate Zendesk’s AI and CCaaS strategy to partners and customers • Maintain partner pipeline health, forecast accuracy, and regular performance reviews across EMEA and APAC • Escalate opportunities and risks through appropriate internal cadences • Collaborate with Sales, Marketing, Product, Solutions Consulting, and Customer Success teams • Share regional and partner feedback with Product and Engineering to shape the CCaaS and AI roadmap

🎯 Requirements

• 8+ years in partner/channel sales, alliance management, or partner GTM roles within SaaS/software • Quota-carrying experience • Experience recruiting and scaling partners and driving partner-influenced revenue across EMEA and/or APAC • Experience closing or influencing partner-led CCaaS, contact center, customer experience, or related SaaS deals • Experience influencing cross-functional internal teams and coordinating complex regional partner motions • Strong understanding of the contact center ecosystem, including SIs, resellers, BPOs/MSPs, technology alliances, and cloud or communications providers • Practical AI fluency, including articulating AI strategy, concrete use cases, and partner monetization opportunities • Strong communication and presentation skills • Ability to work across multiple countries, cultures, and time zones • Operational focus on pipeline metrics, forecasting, partner performance, and repeatable onboarding processes • Preferred: experience operating across EMEA and APAC markets • Preferred: experience with CCaaS, contact center transformation, customer experience, CRM, voice, or workforce engagement solutions • Preferred: experience packaging partner-ready offerings, implementation services, or service-led plays • Preferred: experience with co-funded partner marketing programs and measuring partner ROI • Preferred: exposure to commercializing AI/ML capabilities through partners • Fluency in additional EMEA or APAC languages is a plus

🏖️ Benefits

• Hybrid way of working with flexibility to work remotely for part of the week • Inclusive workplace experience • Reasonable accommodations for applicants with disabilities and disabled veterans