Customer Support Inside Sales Representative

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Zentro Internet

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

🤝 B2B

👥 B2C

Telecommunications • B2B • B2C

Zentro Internet is a high-speed internet service provider offering blazing fast internet speeds of up to 2 gigabits for residential, commercial, and public use. With a focus on reliability, Zentro delivers an impressive 99. 99% uptime, ensuring customers remain consistently connected. The company provides an ultimate level of control through the Zentro App, allowing users to manage every aspect of their service seamlessly. Zentro is committed to offering responsive customer service and high-grade security features for peace of mind. Based in Chicago, Zentro stands out with its emphasis on fast, reliable internet combined with excellent support services.

📋 Description

• Handle inbound and outbound customer calls in a professional and courteous manner • Identify customer needs and recommend appropriate products or services • Guide customers step-by-step through the process of signing up for products and services using the company website and portal • Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process • Meet or exceed sales, retention, and performance goals • Accurately document customer interactions in company systems • Resolve customer concerns with patience and a solution-oriented approach • Maintain a high level of product and system knowledge through ongoing training • Adhere to company policies, procedures, and ethical standards • Collaborate effectively with team members and support group decisions

🎯 Requirements

• High School Diploma or Equivalent • Requires a minimum of two (2) years of experience in customer service, call center, sales, and/or retention • Basic troubleshooting knowledge with the ability to assist customers in navigating websites, portals, and online sign-up processes • High ethical standards and strong work ethics • Strong problem-solving skills with patience and a positive approach • Self-motivated, detail-oriented, and organized • Excellent verbal communication and active listening skills • Must have a distraction-free, dedicated workspace suitable for remote work

🏖️ Benefits

• Health, Dental, and Vision benefits • Paid vacation • Sick leave • Holidays • More great perks