Field Service Engineer

🕒 March 24

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Zero Motorcycles Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

🚗 Transport

🔧 Hardware

💰 $60M Corporate Round on 2022-09

Transport • Hardware

Zero Motorcycles Inc. is a leading manufacturer of electric motorcycles that offers a thrilling and innovative riding experience. With over 15 years of experience, the company provides a range of electric models known for their rapid charging, low maintenance, and impressive performance, including features like instant torque and advanced customization options with Cypher III+. Zero Motorcycles targets enthusiasts looking for environmentally-friendly, high-performance motorcycles that deliver instant acceleration and advanced technology. The company focuses on creating an electric experience that combines cutting-edge technology with the freedom of riding.

📋 Description

• Provide field service support, troubleshooting and diagnostic guidance in a pleasant, professional, courteous and timely manner to adequately resolve dealers’ issues • Conduct onsite repairs and support maintenance activities • Provide technical training to the dealer network and deliver your feedback to further improve technical training material • Write service reports and record details of interactions with partners in our Salesforce CRM system and your weekly report • Communicate and coordinate via various platforms with our mechanics, technicians and engineers to ensure escalated issues are resolved in a timely manner • Proactively communicate with colleagues in the office and in the field to ensure service standards are met and dealer satisfaction is maintained • Conduct remote technical support, troubleshooting and diagnostic support via various web-based platforms • Help improve diagnostic tools and capabilities by providing detailed feedback from the field • Accurately document diagnostic procedures and repair actions for difficult or exceptional fault cases • Identify and document quality issues with a high level of quality awareness • Where necessary, draft, translate and review service bulletins or service instructions • Partner Portal guidance and onsite support with warranty administration processes

🎯 Requirements

• Bachelor of Science in Mechanical / Electrical Engineering or Motorcycle Apprenticeship with Advanced Training to Master Technician or any equivalent courses • At least 5 years of relevant experience in fieldwork • Native German, Proficient in English; Other languages are a plus • Certified to work on high-voltage systems is a plus • Proficiency with computer applications, including Microsoft Office and Atlassian platforms • Experienced user of industrial-standard electronic test devices, instruments and tools • In-depth understanding of motorcycles, automobiles or electric vehicles are highly beneficial • Must be able to demonstrate proficiency with a computer including handling diagnostic tools and configuring systems with new software.

🏖️ Benefits

• Flexibility of work arrangements • Professional development opportunities