Customer Success Associate

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Ziff Davis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1927

📱 Media

💰 $650M Post-IPO Debt on 2017-06

Media • Technology • Internet

Ziff Davis is a multi-billion dollar digital media and internet company, home to over 40 leading brands in technology, shopping, gaming and entertainment, connectivity, health and wellness, cybersecurity, and martech. With a focus on mergers and acquisitions, Ziff Davis has deployed around $3 billion in capital, leveraging its deep industry knowledge, technological expertise, and investment acumen. The company is committed to corporate responsibility, emphasizing diversity, equity, and inclusion, as well as environmental, social, and governance practices. Ziff Davis serves millions of customers worldwide, offering a diverse range of digital media and internet services.

📋 Description

• Guide clients and partners through the subscription lifecycle from purchase to renewal • Handle sales support, quote management, and order management to drive revenue growth and client retention • Manage a portfolio of renewal opportunities and prepare sales-ready opportunities prior to subscription expiry • Implement and manage the automatic renewal process • Respond to inbound client calls and emails, following up in a timely manner • Ensure all orders are processed and fulfilled efficiently • Ensure quotes are sent in a timely fashion with well-communicated upgrade and cross-sell options • Use extensive product knowledge to provide clients with information, and to identify and close cross-sell and upsell opportunities • Manage all account data, accurately document all client interactions, and ensure records remain up-to-date in Salesforce

🎯 Requirements

• Professional business-to-business customer support or inside sales experience (3 years strongly desired) • IT Channel experience (1 year strongly desired but not essential) • Excellent in-person communication skills, paired with a strong customer focus • Strong proactive customer service and issue resolution skills • Ability to work independently • Detail-oriented, highly organised, punctual, and with proven success in managing multiple administrative tasks • Proficiency in Google Workspace and Salesforce (Salesforce experience is strongly desired)

🏖️ Benefits

• Competitive salaries in addition to robust, health and wellness-focused benefits • Paid time off when you need it • Worker resource groups and company-sponsored events • Regular opportunities for professional growth through educational support, mentorship programs, and career development resources • Recognition and celebration through employee engagement programs and recognition awards