Customer Success Specialist

🔥 12 hours ago

🌐 Colombia, Mexico, +3 more countries – Remote

🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇦🇷 Argentina – Remote 🇧🇴 Bolivia – Remote 🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zipdev

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Zipdev is a company that specializes in providing remote talent solutions, particularly focused on hiring top Latin American professionals. Zipdev enables companies to build high-performing teams in their own time zones while reducing costs compared to local hiring. The company offers a streamlined hiring process that includes defining hiring needs, selecting top candidates, and onboarding new team members, handling payroll and HR overhead. Zipdev fills a variety of technical and professional roles, such as software engineers, project managers, and designers. The company is recognized for its ability to provide cultural alignment and scalable, flexible hiring solutions.

📋 Description

• Review past conversations and check refund or replacement details before reaching out. • Personalize approved emails to check in, restart conversations, and invite honest Amazon reviews without asking for a specific star rating. • Record each contact, reply, and next step in the solicitation spreadsheet. • Track other outreach as needed. • Monitor replies and pass technical questions or troubleshooting to customer support. • Review customer histories, write personalized emails on behalf of the founders, and update an Excel spreadsheet. • Work toward customer experiences that earn five-star reviews on the Somnofit-S Amazon listing. • Follow workload, coaching, and performance direction from the lead, who identifies new customer groups to contact.

🎯 Requirements

• At least 2 years of experience in sales, customer outreach, or customer service. • Strong English skills, both written and verbal. English does not need to be your first language. • Comfort spending the full workday writing emails, meeting outreach goals, and keeping accurate Excel records. • Monday–Friday availability, 9:00 AM–5:00 PM Eastern Daylight Time (EDT), with a one-hour break each day. • Fixed hours of 3:00 PM–11:00 PM SAST year-round, corresponding to 8:00 AM–4:00 PM Eastern Standard Time (EST) during U.S. standard time.

🏖️ Benefits

• Work remotely • Vacation: 10 business days a year • Holidays: 5 National Holidays a year • Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day) • Parental Leave • Health Care Reimbursement • Active Lifestyle Reimbursement • Quarterly Home Office Reimbursement • Payroll Deduction Purchase Plans • Longevity Bonus • Continuous Learning Bonus • Access to Training and Professional Development Platforms