Enterprise Customer Success Manager

🕒 6 days ago

🇺🇸 United States – Remote

💵 $65k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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ZipRecruiter

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🎯 Recruiter

👥 HR Tech

🤝 B2B

💰 $550M Post-IPO Debt on 2022-01

Recruitment • HR Tech • B2B

ZipRecruiter is an online employment marketplace that connects job seekers with employers. It offers a platform where candidates can create profiles and search for jobs, while employers can create accounts to list job openings. The platform sends instant job alerts to potential candidates using powerful matching technology, ensuring convenience for job seekers and efficient recruitment for businesses. ZipRecruiter's services are utilized by small & medium businesses, enterprise businesses, and individual job seekers alike, aiming to streamline the job search and recruitment process.

📋 Description

• Leverage your expert analytical skills to deliver results against our shared measures of success with customers • Implement and optimize solutions that improve product performance • Create and guide the customer through data driven narratives that provide meaningful insights, partnering with our Sales and Product Strategy teams to deliver results against our shared measures of success • Work with AdOps to oversee the accurate implementation of new campaigns and integrations • Serve as a trusted partner and recruitment expert to key customer stakeholders • Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting goals • Collaborate with Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells • Monitor and optimize performance to ensure measure of success targets are exceeded • Oversee account setup and project manage the implementation to launch, including customer training and onboarding • Serve as point person for your customer and leverage internal teams to troubleshoot technical issues • Travel to visit customers as needed to review performance and build a strong partnership • Maintain advanced knowledge of various industry technologies, ZipRecruiter products • Leverage Gemini (AI) to enhance workflow process and function

🎯 Requirements

• 2+ years of experience as a Customer Success Manager • 1+ year of experience working with Enterprise and/or high value customers • Experience with Recruitment Advertising and/or Performance Based Advertising • Passion for providing excellent customer service and creating “WOW” experiences • Ability to develop and deliver compelling presentations using data storytelling • Detail-oriented, organized, and strong time-management skills • Curious self-starter with the ability to learn quickly, adapt to feedback, and work in a rapidly changing environment • Easily builds rapport and establishes relationships with customers and colleagues, including sales and product/technical teams • Ability to work both independently and within a team environment • Advanced knowledge of G Suite (docs, sheets, decks, gmail, calendar) • Experience working with programmatic platforms is a plus

🏖️ Benefits

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development • bonuses • stock options