Guest Service and Reservations Agent, Part-time

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Zoho Directory

WebsiteLinkedInAll Job Openings

10,000+ employees

🔐 Security

☁️ SaaS

Security • SaaS

Zoho Directory is an identity and access management (IAM) service from Zoho that centralizes user sign-in and account security across Zoho apps and third‑party integrations. It provides single sign-on, multi-factor and passwordless authentication (OneAuth), backup codes, LDAP/TOTP support, session and device management, domain verification, and admin controls for enforcing sign-in restrictions and terminating sessions. The service is focused on securing organizational access, managing multiple signed-in accounts and simplifying verification flows for enterprises.

📋 Description

• Respond to guest messages and inquiries across various digital channels • Manage and confirm reservations in the Channel Manager • Monitor online check-ins, record and escalate incidents • Ensure any urgent requests outside office hours are handled promptly and professionally • Maintain clear communication with internal teams when situations need escalation or to coordinate operational actions.

🎯 Requirements

• Minimum of 3 years' prior experience in customer service, tourism, hospitality, or short-term apartment management • Education or training in sales and customer service • Availability to work Spanish local hours (afternoons, evenings, and weekends) • Excellent written and verbal communication skills • Proficiency with digital tools; experience with Channel Manager platforms and Zoho CRM is a plus • English at B2 level or higher (preferred) • Proactive, service-oriented, responsive, and able to work independently

🏖️ Benefits

• 100% remote work—work from any country • Immediate start • Stable shifts with fixed scheduling • Growth opportunities within an expanding team