Renewal Specialist, Services Sales – APAC

🔥 12 hours ago

🇦🇺 Australia – Remote

⏰ Full Time

🟢 Junior

🤑 Sales

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zone & Co

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

💸 Finance

🏢 Enterprise

SaaS • Finance • Enterprise

Zone & Co is a company that provides software solutions to enhance and streamline back-office operations. Their products offer seamless extensions of cloud ERP systems, enabling complex billing and revenue recognition, advanced reporting, AP automation, payroll management, and more. Zone & Co services finance, HR, and operations teams, helping them centralize their lead-to-revenue and payroll operations. They integrate with various platforms like Salesforce and HubSpot to optimize financial workflows and decision-making. As a SuiteCloud Developer Network Partner, they assist organizations in maximizing their NetSuite ERP investments for better efficiency and automation.

📋 Description

• Own and manage a defined renewal book of business across global customer accounts, serving as the primary point of contact for all renewal activities • Apply customer segmentation strategies to prioritize engagement and personalize outreach, executing against a renewal calendar • Conduct pre-renewal usage and health reviews with Customer Success • Deliver renewal proposals and negotiate commercial terms within established parameters • Identify opportunities for early renewals, multi-year commitments, and upsell • Address churn risks through outreach and escalation and respond to customer concerns and objections • Monitor churn trends and partner with leadership on mitigation strategies • Collaborate with Legal and Finance on contract execution, data accuracy, and audit-ready documentation • Manage post-renewal handoff for continuity of service delivery and customer experience • Forecast renewals, participate in forecast calls, and contribute to revenue planning and retention targets • Maintain precise CRM records • Track and report retention rate, churn rate, and renewal cycle time • Support pricing transitions, commercial policy changes, and packaging updates • Partner with Revenue Operations on process improvement, automation, renewal playbooks, and best practices • Surface product and service feedback to relevant teams • Support onboarding of new team members by sharing process knowledge

🎯 Requirements

• 1–2+ years of experience in renewals, customer success, account management, or services sales • Demonstrated success managing renewals at scale in a SaaS or fintech environment • Strong commercial acumen, with the ability to lead customer conversations around value, usage, and pricing • Experience managing churn risk and executing save or win-back strategies • Familiarity with recurring revenue metrics (ARR, MRR, churn, NRR) and reporting frameworks • Proficiency in Salesforce, CPQ tools, DocuSign, and other contract management systems • Excellent written and verbal communication skills with a customer-first mindset • Strong organization, time management, and attention to detail, with a deadline-oriented approach • A collaborative approach to working across functions and global time zones • Bachelor’s degree or equivalent experience preferred

🏖️ Benefits

• Fully remote, global team • High-trust flexibility and autonomy • Professional development and control over professional evolution • Equal Opportunity Employer committed to a diverse, equitable, and inclusive workplace • Fixed-Term or Permanent Contract based on country of residence for non-US jurisdictions • Statutory entitlements according to country of residence for non-US jurisdictions

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