Zoom
5001 - 10000 employees
Founded 2013
☁️ SaaS
🏢 Enterprise
💰 $130M Post-IPO Equity - Zoom on 2021-11
SaaS • Enterprise
Zoom is a SaaS company offering an AI-first unified communications and collaboration platform that enables video meetings, team chat, cloud phone, email and calendar, webinars, contact center, collaborative docs and whiteboards, and developer APIs. Its products—built for hybrid and remote work—include AI features for summarization, virtual agents, and productivity automation, serving small teams up to large enterprises across multiple industries.
Support Specialist, Level 1
Job not on LinkedIn
🔥 7 minutes ago
🍂 Massachusetts – Remote
💵 $58k - $70k / year
⏰ Full Time
🟢 Junior
💝 Customer Support
🦅 H1B Visa Sponsor
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Zoom
5001 - 10000 employees
Founded 2013
☁️ SaaS
🏢 Enterprise
💰 $130M Post-IPO Equity - Zoom on 2021-11
SaaS • Enterprise
Zoom is a SaaS company offering an AI-first unified communications and collaboration platform that enables video meetings, team chat, cloud phone, email and calendar, webinars, contact center, collaborative docs and whiteboards, and developer APIs. Its products—built for hybrid and remote work—include AI features for summarization, virtual agents, and productivity automation, serving small teams up to large enterprises across multiple industries.
📋 Description
• Handle user onboarding and offboarding requests • Process hardware and software requests, coordinating with relevant teams • Troubleshoot common IT issues • Act as the first line of response for product-related tickets • Gather the right information from the reporter • Resolve straightforward product queries • Create and manage user accounts across OE platforms • Review post-event issue tickets raised by internal teams • Carry out routine Salesforce admin tasks including merging duplicate records • Use the Product Knowledge Base as the go-to resource for issue resolution
🎯 Requirements
• 1+ years’ experience in a support, helpdesk, or operations role • Exposure to IT support tasks such as user administration, hardware requests, or software troubleshooting • Experience working with a ticketing or CRM system (e.g. Freshdesk, Zendesk, Salesforce, Jira) • Experience in a SaaS, virtual events, or technology services environment is a plus
🏖️ Benefits
• Fully Remote • A front-row seat to a specialist virtual events technology business serving investment banks and corporate IR teams • A supportive team environment with a clear development path • Remote working flexibility
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