Head of IT

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 10%

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Zyte

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

💰 $3M Debt Financing on 2021-12

Consulting • Logistics • Marketing

Zyte is a company specialized in providing web data extraction solutions that are now powered by AI. They offer a range of products including the Zyte API, which handles ban management, AI scraping, and proxy solutions for seamless web data collection. Additionally, Zyte provides scalable cloud hosting for Scrapy spiders, enabling efficient management and automation of web scraping tasks. Zyte caters to a diverse set of industries, providing data for e-commerce, news, AI, job postings, real estate, and more, while emphasizing legal compliance in their operations. With a focus on streamlined and cost-effective data extraction services, Zyte supports businesses in accelerating their data projects and enhancing data-driven decision-making.

📋 Description

• Own strategy, roadmap, budget and vendor landscape for internal IT, including support, business applications, integrations, automation and internal AI tooling. • Lead, grow and develop the IT Support and IT Tooling & Automation teams. • Run IT as an employee-facing product by measuring service experience, publishing delivered work and prioritising by business leverage. • Administer, integrate and rationalise business-critical SaaS systems across CRM, marketing, finance, billing, HR, support, collaboration and engineering. • Design API-driven workflows and data synchronisation across platforms. • Own vendor selection, consolidation, licensing and renewals. • Champion code-first automation using scripts, internal services, event-driven pipelines, CLI tools and ChatOps. • Build and evolve automated onboarding, offboarding, identity/access provisioning and IT self-service. • Set the technical bar for the IT Tooling & Automation pod, review designs and contribute hands-on. • Own the internal AI tool portfolio, including evaluation, procurement, administration, usage/cost governance and lifecycle management. • Deploy AI-powered support assistants, knowledge retrieval, ticket triage/resolution and agentic operational automation. • Partner with AI Enablement and AI champions to drive adoption. • Define AI data-handling, model and vendor guardrails with Security and Legal. • Measure AI adoption, cost and productivity returns. • Deliver person-first IT support with root-cause analysis. • Own employee identity and device systems, including SSO/SAML/SCIM, identity lifecycle automation, MDM, password management and access audits under Zero Trust. • Partner with Information Security on ISO 27001 compliance and audit readiness.

🎯 Requirements

• 10+ years in IT engineering, business systems engineering or internal platform engineering at SaaS/tech companies, including 3+ years leading a team that owned internal business systems and automation. • Hands-on engineering background; ability to read, review and write automation code in Python or a comparable language. • Fluency with APIs, webhooks, OAuth flows and integration frameworks. • Proven ownership of a modern SaaS business application landscape, including cross-system integration and data synchronization at company scale. • Demonstrated delivery of AI tooling into an organisation, including account administration, seat and usage governance, cost control and guardrails. • Deep identity and security experience: SSO/SAML/SCIM, identity lifecycle automation, MDM (e.g. JumpCloud), Zero Trust access models. • Experience supporting or passing security and compliance audits (ISO 27001, SOC2, GDPR). • Vendor and budget management experience across a substantial SaaS portfolio. • Experience serving a remote-first, globally distributed workforce with a person-first service philosophy. • Excellent communication in English, across technical and non-technical audiences up to executive level. • Nice-to-haves: agentic platforms and protocols, Claude/Gemini Enterprise/OpenAI/Copilot ecosystems, FinOps-style AI and cloud spend governance, SRE mindset applied to internal IT, and tool landscape consolidation after growth or M&A.

🏖️ Benefits

• Become part of a self-motivated, progressive, multicultural team. • Have total flexibility: we are 100% remote, work from where you are most productive. • Join an innovation culture: we encourage 'hacking' internal processes - if a task is manual, we want you to automate it. • Work with a modern tool and AI stack, with the freedom and budget to shape it. • Shape a strategic area of the business with high visibility and real impact.