Service Delivery Manager

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Zyte

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

💰 $3M Debt Financing on 2021-12

Consulting • Logistics • Marketing

Zyte is a company specialized in providing web data extraction solutions that are now powered by AI. They offer a range of products including the Zyte API, which handles ban management, AI scraping, and proxy solutions for seamless web data collection. Additionally, Zyte provides scalable cloud hosting for Scrapy spiders, enabling efficient management and automation of web scraping tasks. Zyte caters to a diverse set of industries, providing data for e-commerce, news, AI, job postings, real estate, and more, while emphasizing legal compliance in their operations. With a focus on streamlined and cost-effective data extraction services, Zyte supports businesses in accelerating their data projects and enhancing data-driven decision-making.

📋 Description

• Coordinate with development teams to ensure timely, accurate data delivery in line with SLAs and contractual commitments. • Monitor pipelines, feed performance, costs, and delivery schedules, identifying risks or quality issues early and driving them to resolution. • Manage the full lifecycle of change requests, from scoping through delivery and billing, in collaboration with AM and Sales teams. • Oversee project margin and profitability, partnering with engineering to address operational inefficiencies and maintain expenditure visibility. • Serve as the single point of contact for a portfolio of 10–15 enterprise accounts, plus ad hoc management of smaller accounts. • Build trusted client relationships through proactive communication, transparent reporting, and understanding clients’ objectives and evolving needs. • Act as the primary escalation point for service issues and ensure timely resolution. • Work with engineering, QA, product, infrastructure, and AM/Sales teams to align client priorities, timelines, and renewal inputs. • Drive Zyte-side issues, including anti-ban, infrastructure, and SLA credits, through resolution. • Define, track, and report KPIs covering data quality, delivery performance, uptime, and feed health. • Translate technical performance data into clear language for clients and stakeholders. • Maintain status tracking across active engagements and provide leadership visibility into risks and trends. • Monitor project margin and commercial performance, highlighting efficiency risks and contributing to cost-management decisions.

🎯 Requirements

• 5+ years of experience in service delivery, account operations, or a similar client-facing operational role. • Strong stakeholder management and communication skills, translating technical concepts into clear business language. • Experience managing enterprise accounts or similarly complex client portfolios. • Proven experience managing SLAs, KPIs, and operational reporting in a client-facing role. • Commercial awareness and experience managing project efficiency and margin. • Proficiency in analysing and articulating service metrics, including uptime, MTTR, and data pipeline integrity. • Experience with CRM tools such as Salesforce and operational reporting platforms. • Ability to identify data delivery risks and drive issues through resolution. • Ability to map statements of work to project delivery and successful data outcomes. • Problem-solving mindset with escalation handling and cross-functional coordination. • Familiarity with web scraping, data pipelines, or data services is a strong advantage.

🏖️ Benefits

• Team Environment: Become part of a self-motivated, progressive, multi-cultural team. • Remote Flexibility: Have the freedom & flexibility to work remotely. • Cutting Edge: Get the chance to work with cutting-edge open source technologies and tools.