Associate Case Processing Manager – Line Management

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ERGOMED

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

ERGOMED is a global group providing specialized services to the biotechnology and pharmaceutical industries. It operates under different service lines, including Ergomed Clinical Research, PrimeVigilance, and ADAMAS Consulting, and is dedicated to providing full-service clinical research organization (CRO) capabilities. Focused on oncology, rare diseases, and complex trials, it also offers end-to-end pharmacovigilance and medical information services, as well as comprehensive GxP audits. Ergomed is committed to supporting drug development with a global presence in around 100 countries.

📋 Description

• Lead the team responsible for ICSR management for selected projects as Team Leader • Ensure adequate task distribution and oversee workflow processes • Promote effective cooperation with clients in ICSR Management • Support other project-team activities undertaken for clients and the company • Line manage assigned ICSR staff • Create and maintain project-specific KPIs for contracted ICSR activities • Optimize procedures, trainings, and actions to improve ICSR team efficiency • Propose process changes to the ICSR Operational Lead • Manage ICSR deviations with support from the ICSR Operational Lead • Review trackers and timesheet data and ensure accuracy • Participate in ICSR processing and second quality control of cases • Act as assigned team subject-matter expert and support other SMEs

🎯 Requirements

• Life science graduate, pharmacy, nursing, another healthcare-related qualification, or experience in pharmacovigilance • Extensive experience in pharmacovigilance • Demonstrated work experience in a line manager role • Excellent written and verbal communication skills • Organization skills, including attention to detail and multitasking • Delegation skills • Planning and time-management skills • Technical skills • Team-working skills

🏖️ Benefits

• Remote work • Collaborative and supportive work environment • Flexibility • Growth opportunities • Belonging-focused culture • Opportunity to work with global teams • Passionate and collaborative team of experts • Work contributing to patient safety and effective pharmaceutical treatment