9 companies hiring remote Customer Success in Malaysia. Work from anywhere with these 13 job openings.

Customer Success & Support

Born and raised in the digital era, iVisa.com aims to create innovative solutions for the travel-documentation industry and consequently, to make travelers journeys easier.For this reason, our company has developed a series of 100% online products that will allow travelers to get all the documentation needed for their journeys in a hassle-free way. From electronic visas, passing trough travel cards, invitation letters, and health declarations forms, to passport photos, iVisa.com has invested greatly in improving the experience of applying to these kinds of documents for an ever-growing number of countries around the world.

iVisa

• Review new customer orders in the system platform (Backend).
• Provide expert knowledge and review Visa applications to make sure we improve the approval chances of all our customers.
• Attend all meetings as scheduled.
• Become SME (subject matter expert) in one (1) iVisa processing area, and one (1) iVisa product.

Reviewer Agent (Customer Service)

Duolingo is the world’s most popular way to learn a language. Our mission is to develop the best education in the world and make it universally available.Founded in 2011 by Luis von Ahn and Severin Hacker, Duolingo is the most downloaded education app in the history of the App Store and in 2019 became the top-grossing education app worldwide. The app has been awarded Apple's iPhone App of the Year and Android's Best of the Best.Learning a new language used to be expensive; we believe it should be free. Over 1.2 billion people are learning a second language and most of them are learning English to improve their lives.Learning a new language is hard; we believe it can be fun. We use bite-sized lessons that feel like playing a game to keep our learners motivated. With over 500 million learners we have unprecedented data insights on how people learn. Our teams of language learning scientists, machine learning engineers, and AI experts use this data to constantly improve our effectiveness. We’re building a future in which the highest-quality education is accessible to all. Duolingo has raised US $138 million from investors including Union Square Ventures, Capital G (formerly Google Capital), NewView Capital, Kleiner Perkins Caufield & Byers, Drive Capital, Ashton Kutcher and Tim Ferriss.Duolingo has been named to: Forbes' "Next Billion Dollar Startups" (2019), CNBC's Disruptor 50 (2018, 2019), Fortune's "Change the World" list (2019), TIME Magazine's Genius Companies (2018), Fast Company's "Most Innovative Companies" (2017, 2018, 2020), Inc.'s "Best Places to Work" (2018), Entrepreneur's "Top Company Cultures" (2018).For New Grads and Interns: http://university.duolingo.com

Duolingo

• Delivering stellar service to Duolingo for Business customers• Managing CRM prospect pipeline• Assisting customers and prospects via email• Triage and escalating customer issues• Maintaining communication with clients• Preparing materials for client engagement• Adhering to key performance indicators

Customer Success and Sales Specialist (Business Development)

Deel is a global payroll solution that helps businesses hire anyone, anywhere. Using a tech-enabled self serve process, you can now hire independent contractors or full-time employees in over 150 countries, compliantly and in minutes.
Today, Deel serves over 8,000 customers from SMBs to publicly traded companies.

Deel

• Lead, coach and manage the Customer Support Specialists
• Drive continuous development and performance management of your team
• Be the Voice of the Customer (VoC): use data/feedback from customers, understand their pain points and implement workflow optimisations
• Be a Deel Ambassador and hands-on leader: when needed, act as point of escalation for difficult cases and work directly with customers and other internal stakeholders
• Support our daily operations oversight and ensuring adherence to departments OKRs/SLAs
• Manage scheduling, attendance and other administrative tasks as necessary

Team Lead, Customer Support

• Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goals
• Build deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Creating data driven recommendations by accessing, analyzing, and synthesizing large data sets
• Problem solving and solution implementation across Deel internally on behalf of your clients
• Working with the product and operations teams to drive high impact improvements

Customer Success Operations - APAC

We are one of the market leaders in recruiting top-quality yet affordable remote staff for small businesses, startup companies, private investors, and self-employed professionals. Our remote professionals are college-educated, fluent in English, hard-working, flexible, and multi-skilled.

OutSta

• Provide support to a small- or medium-sized business by assisting clients with managing all their customer inquiries, feedback, questions, complaints, and support needs
• Respond to customer emails and messages
• Manage all inbound and outbound calls
• Oversee social media chats and direct messaging
• Manage client’s WhatsApp and Facebook support chats
• Manage client’s website and mobile app LiveChat
• Oversee customer order fulfillment and delivery
• Resolve customer problems and complaints
• Create and set up transactional customer emails
• Collect, log in, and disseminate customer feedback
• Set up email automation for standard interactions
• Help with general admin and office tasks

Spanish Speaking Customer Service Representative, ca. MXN 17,000/month

Care about your company’s productivity? You sound a lot like us, then. 
Problem is, creating a productive organization takes more than one set of eyes. That’s where we come in. Like your all-seeing sidekick, Insightful tracks employee activity, time and productivity to build a more efficient and focused workplace.

Insightful

• Lead and manage the customer success team with a revenue-focused approach
• Build and maintain strong relationships with key customers/decision makers, acting as a strategic advisor and advocate to help them achieve their business goals
• Define and execute a comprehensive customer success strategy that aligns with the organization's business goals and objectives
• Establish and monitor customer success metrics and KPIs to track performance and drive continuous improvement and evolution of the Customer Success team
• Develop a deep understanding of Insightful’s product, value and ICP to continuously provide feedback cross-functionally from the front lines of Customer Success to key stakeholders in the rest of the organization.
• Create strategies inline with Product, Sales and Marketing to drive expansion opportunities

Manager of Customer Success

The company has been operating in the online recruitment market since 2006. In its — years of existence, the company has gone from a startup founded by two students to a global employment platform.
Today, Jooble is among the TOP-10 websites in the world in terms of traffic in the Jobs And Employment segment, according to SimilarWeb.
Jooble is a remote-first company. We believe that talented people can create cool projects no matter where they are. Company’s headquarters are located in Kyiv. Careers at Jooble: https://hiring.jooble.org
Currently, there are 590 professionals in our team who communicate in 25 different languages.
Talent manager contact: talents@jooble.com

Jooble

• Long-term relationship development with clients 
• Assistance in client project development 
• Consultation on use of services 
• Generating client solutions and ideas for best results 
• Analyzing client needs 
• Proficient in communication and negotiation

Customer Success Manager (French and English speaking)

Hubstaff helps businesses reach new levels of productivity through better team, project, and time management.Hubstaff (hubstaff.com) time tracking software is used by over 10,000 teams across the world that want to achieve more. Track work hours, pay team members, invoice clients, see in-depth reporting, and more through our web dashboard, desktop, and mobile apps.Hubstaff Talent (talent.hubstaff.com), our 100% free search platform, helps freelancers and businesses find the world's best remote work and talent.Hubstaff Tasks (hubstaff.com/tasks), our flexible yet streamlined project management tool, allows teams to work seamlessly together toward shared goals. 

Hubstaff

•Work closely with customers to ensure they are satisfied with Hubstaff from implementation and initial value to renewals and expansions (promoting retention and loyalty amongst the customer base).
•Grow net dollar retention rate for a portfolio of customers assigned to you.
•Discern opportunities for revenue growth and close cross-sell and upsell opportunities (independently or in partnership with Sales), and act upon possible problems before they turn into complaints.
•Conduct onboarding, training, and review call with customers through multiple customer journey stages.
•Interface closely with sales, product, and marketing teams to share client feedback, resolve escalations, deliver outstanding client experiences, and impact the evolution of Hubstaff as a product.

Customer Success Manager - APAC Team (Asian timezone)

InvGate supports organizations in their IT and enterprise operations with modern and scalable service modern solutions.

InvGate

Is responsible for understanding our clients business processes, and mapping these processes to software. You will partner with customers to build and implement a strategy for success, from the implementation to ensuring in ongoing clients they are receiving the most possible ROI from our products and services. By discovering new business opportunities and regularly analyzing usage results to make recommendations, this person will be providing value to our customers every step of the way. We are looking for a person with technical knowledge, energy, empathy, client’s orientation, versatility and operational experience to execute our Customer Success plans. On the way, this position will work closely with the Product Manager and Sales Department.

Customer Success Representative

• Lead the Customer Success Team for Guided Visas at iVisa.
• Build experience solutions for customers and provide leadership and feedback for agents.
• Make sure CSAT, Quality Score and answer times are optimal and improve customer experience.
• Analyze data to find opportunities for improvement and lead high-impact initiatives.

Customer Success Team Leader

Reviewer (Customer Service)

Our mission is to serve the blockchain industry by providing secure and reliable products & services to consumers and companies around the world. Transparency, security & integrity are our main values. The "Gate ecosystem" consists of Wallet.io, HipoDeFi and Gatechain, all of which were created to provide users with a secure, simple and fair trading platform as well as the ability to safeguard assets and trading information. Currently, we provide trade, investment, and digital wallet services for more than 300 digital assets. We offer high-quality services for millions of users from over 130 countries.

Gate.io

• Providing online instant text consultation and answering for platform users to solve user operation problems
• Providing professional product consulting services for platform users
• Handling customer complaints and providing appropriate services to improve quality and customer satisfaction
• Recording the content of customer consultation and reflecting customer needs to relevant departments to achieve product change requirements
• Providing customers with system and product updates
• Other matters assigned by the supervisor

Customer Service Representative_Text(EN_JD)

• Work with a team of experts to identify potential operational gaps with internal and external stakeholders
• Write and publish announcements and other product documents
• Perform basic data analysis related to the on/off-ramps program
• Work closely with BD teams for better operation outcomes

Project Operations Support Specialist

9 companies hiring remote Customer Success in Malaysia. Work from anywhere with these 13 job openings.. Customer Success Operations - APAC. Spanish Speaking Customer Service Representative, ca. MXN 17,000/month. Manager of Customer Success. Customer Success Manager (French and English speaking). Customer Success Manager - APAC Team (Asian timezone). Customer Success Representative. Customer Success Team Leader. Reviewer (Customer Service). Customer Service Representative_Text(EN_JD). Project Operations Support Specialist

13 Remote Customer Success & Support Jobs in Malaysia

9 companies hiring remote Customer Success in Malaysia. Work from anywhere with these 13 job openings.

Reviewer Agent (Customer Service)

iVisa

Customer Success and Sales Specialist (Business Development)

Duolingo

Team Lead, Customer Support

Deel

Customer Success Operations - APAC

Deel

Spanish Speaking Customer Service Representative, ca. MXN 17,000/month

OutSta

Manager of Customer Success

Insightful

Customer Success Manager (French and English speaking)

Jooble

Customer Success Manager - APAC Team (Asian timezone)

Hubstaff

Customer Success Representative

InvGate

Reviewer (Customer Service)

iVisa

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