Customer Success Manager

Stelle nicht auf LinkedIn

🕒 vor 2 Monaten

🇨🇦 Kanada – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

👻 Geisterscore 19%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Warum dieser Wert:

• Seit 65 Tagen offen.
• Stellen bei diesem Unternehmen werden meist in 43 Tagen besetzt.
• Kein Gehalt angegeben.

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Abnormal Security

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501 - 1000 Mitarbeiter

🔒 Cybersecurity

Cybersecurity

Abnormal bietet umfassenden Schutz vor der größten Bandbreite an Angriffen, darunter Phishing, Malware, Ransomware, Social Engineering, CEO‑Fraud, Kompromittierung der Supply Chain, Kompromittierung interner Konten, Spam und Graymail.

Beschreibung

• Act as the main point of contact for assigned customers and develop strategic relationships • Guide platform adoption and success planning • Deliver regular business reviews (QBRs/EBRs), communicate ROI, and align on success metrics • Understand customers’ industries, goals, and challenges to provide tailored recommendations • Promote awareness and usage of key platform features and provide ongoing education • Monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams • Maintain expert knowledge of the product roadmap and communicate relevant updates to customers • Coordinate with internal teams to develop and execute customer success plans • Identify opportunities and risks, address risks proactively, and share actionable product insights • Maintain customer satisfaction, retention, and long-term value delivery

🎯 Anforderungen

• 5+ years of experience in enterprise SaaS, including at least 3+ years in Customer Success, TAM, or support roles • Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level • Excellent communication, presentation, and organizational skills • Strong problem-solving skills and experience resolving escalations • Proficiency with CRM and case management tools such as Salesforce and Jira • Technical proficiency related to internet technologies, networking, and email security products • Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience • Skilled at building trust and maintaining relationships with stakeholders at various organizational levels • Action-oriented, analytical, and collaborative approach • Strong verbal and written communication skills • Solid technical understanding of SaaS products, internet technologies, networking, and email security solutions • Proven track record of driving product adoption and supporting long-term customer growth

🏖️ Vorteile

• Pre-employment checks for successful candidates, in line with applicable legislation and Abnormal AI’s security and privacy policies • Equal opportunity employment

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