Client Success Manager

🕒 vor 1 Monat

🇨🇦 Kanada – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🏆 Customer Success

👻 Geisterscore 32%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Warum dieser Wert:

• Seit 49 Tagen offen.
• Stellen bei diesem Unternehmen werden meist in 33 Tagen besetzt.
• Einmal neu eingestellt.
• Kein Gehalt angegeben.

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Triton Digital

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201 - 500 Mitarbeiter

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Beschreibung

• Manage client success and provide strategic product consulting • Work closely with the programmatic marketplace operations team to maximize client revenue • Provide tactical and strategic guidance on using Triton tools for clients in Europe and the Middle East • Provide hands-on assistance in resolving clients’ strategic and operational product issues • Develop strong relationships with customers, sales teams, multiple teams and organizational levels, and other Client Success Managers • Serve as the main point of contact for key clients in Canada and the United States • Manage and cultivate positive client relationships to retain clients • Understand clients’ businesses, needs, expectations, and requirements • Maintain thorough knowledge of Triton products and services • Monitor client needs and business evolution to maximize success with Triton products • Collaborate with internal Sales Managers to deliver new services and nurture client relationships • Track and measure progress across multiple ongoing tasks and projects • Coordinate with the Implementation Team to ensure the on-time delivery and activation of services • Collaborate with the Support Team on major client escalations

🎯 Anforderungen

• Experience in client success management and strategic product consulting • Strong written and verbal English skills • French language skills • Competence in a consultative client management approach • Strong problem-solving skills in a high-pressure environment • Excellent customer service skills • Proven experience in digital advertising and its ecosystem • Knowledge of ad-serving technologies and ad servers preferred • Radio and/or podcast experience or a passion for these industries is an asset • Experience with reporting and business intelligence tools and spreadsheets • Excellent time management and attention to detail • Ability to prioritize tasks and multitask effectively • Excellent analytical and communication skills • Ability to work independently and as part of a team • Experience with broadcast ad scheduling and trafficking preferred • Spanish is an asset • Must be bilingual and based in Quebec or Ontario • English resume required

🏖️ Vorteile

• Remote work arrangement • Opportunity to gain exposure to the digital audio landscape • Professional experience with a company that leads the digital audio industry

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