🔥 10 hours ago
Customer Solutions Engineer integrating TRM’s AI-powered intelligence platform for US federal and national-security customers. Designing architectures, customizing solutions, and supporting API-driven deployments.
JavaScript
Python
TypeScript
🔥 13 hours ago
Product Support Associate supporting 340B healthcare entities and manufacturers using Second Sight Solutions’ drug discount software. Managing triage, complex issues, incident processes, and client onboarding materials.
🇺🇸 United States – Remote
💵 $75k - $110k / year
💰 Venture Round on 2020-07
⏰ Full Time
🟢 Junior
🟡 Mid-level
✨ Product Support
🚫👨🎓 No degree required
👻 Ghost score 0%
🔥 14 hours ago
Product Support Specialist troubleshooting AllTrails’ outdoor adventure app across iOS, Android, and web. Investigating bugs and advocating customer feature requests with Product and Engineering.
🏄 California, Colorado, +3 more states – Remote
💵 $60k - $75k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
👻 Ghost score 0%
🔥 14 hours ago
Senior Support Engineer supporting Cotiviti’s healthcare software applications and product suite. Automating deployments, resolving production issues, and enhancing system performance and availability.
🇺🇸 United States – Remote
💵 $103k - $145k / year
⏰ Full Time
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
👻 Ghost score 0%
Ansible
Docker
Java
Jenkins
Linux
OpenShift
Oracle
SDLC
SQL
🔥 14 hours ago
Support Engineer troubleshooting enterprise applications, databases, and production incidents for Cotiviti’s healthcare technology platform. Supporting ITIL operations, disaster recovery, automation, and 24x7 enterprise systems.
🇺🇸 United States – Remote
💵 $83k - $110k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
👻 Ghost score 0%
Java
Linux
Node.js
Oracle
SQL
.NET
🔥 15 hours ago
Senior Support Specialist delivering technical support for Rylo’s communication platform for Deaf and hard-of-hearing users. Troubleshooting issues, educating customers, and partnering with Product and Engineering.
🔥 15 hours ago
Senior Customer Support Specialist resolving complex DealHub.ai customer issues. Diagnosing CRM integrations, APIs, data synchronization, and SQL-backed configuration problems.
🔥 15 hours ago
Senior Customer Support Specialist resolving complex customer issues across DealHub.ai’s quote-to-revenue platform, CRM systems, and integrations. Investigating root causes with advanced SQL and API analysis.
🔥 15 hours ago
Technical Support Engineer troubleshooting Shield’s digital communications governance and archiving platform for APAC financial-institution customers. Supporting Kubernetes, AWS, integrations, observability, and production reliability.
🇸🇬 Singapore – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
👻 Ghost score 25%
AWS
Cloud
ETL
Grafana
Kubernetes
Linux
Prometheus
🔥 15 hours ago
Customer Success Engineer guiding enterprise onboarding, adoption, retention, and expansion. Helping organizations continuously remediate cybersecurity exposure with Nagomi's agentic platform.
🇮🇱 Israel – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑🔧 Technical Customer Success Manager
👻 Ghost score 13%
🔥 16 hours ago
Technical Support Engineer resolving Kubernetes, cloud, and integration issues for ScaleOps. Monitoring incidents, managing tickets, and driving platform improvements through customer feedback.
🇺🇸 United States – Remote
💰 $15M Series A on 2023-12
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
👻 Ghost score 25%
Cloud
Kubernetes
🔥 16 hours ago
Support Specialist assisting Brazil-based users of FORM’s mobile workforce platform. Troubleshooting issues, managing tickets, and improving customer support workflows remotely.
🔥 16 hours ago
Product Support Engineer supporting enterprise customers using Island’s secure Enterprise Browser. Troubleshooting integrations, resolving technical issues, and improving the product across APAC.
Linux
🔥 16 hours ago
Customer Success Engineer helping Zero Networks customers deploy and maximize cybersecurity products. Providing training, technical issue resolution, and feedback-driven customer engagement.
🌲 North Carolina – Remote
💵 $130k - $160k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑🔧 Technical Customer Success Manager
👻 Ghost score 1%
🔥 16 hours ago
Support Engineer monitoring and troubleshooting AWS, Linux, network, and application environments. Supporting Automat-it’s startup customers through 24/7 remote operations.
AWS
Cloud
Docker
Jenkins
Kubernetes
Linux
Prometheus
Python
Terraform
🔥 16 hours ago
Technical Support Engineer resolving customer issues for Firstup’s intelligent employee communications platform. Diagnosing incidents, configuring systems, and meeting support SLAs.
🇺🇸 United States – Remote
💵 $55k - $70k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
👻 Ghost score 0%
JavaScript
SQL
🔥 16 hours ago
Senior Technical Support Engineer resolving complex customer issues for Cyera’s AI data-security platform. Investigating cloud, cybersecurity, permissions, and DLP workflows.
AWS
Azure
Cloud
Cyber Security
Google Cloud Platform
SQL
🔥 16 hours ago
Customer Success Engineer driving onboarding, adoption, and ROI for Cyera’s enterprise data-security platform. Troubleshooting customer environments and shaping product improvements through feedback.
🏄 California – Remote
💵 $140k - $160k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑🔧 Technical Customer Success Manager
👻 Ghost score 20%
🔥 16 hours ago
Customer Success Engineer driving enterprise adoption of Cyera’s data security and AI trust platform. Delivering technical onboarding, use cases, troubleshooting, and customer success plans.
🇺🇸 United States – Remote
💵 $140k - $160k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑🔧 Technical Customer Success Manager
👻 Ghost score 20%
🔥 16 hours ago
Customer Success Engineer driving adoption, ROI, and retention for Cyera’s enterprise data-security platform. Advising customers, troubleshooting deployments, and leading onboarding, training, and quarterly reviews.
🇺🇸 United States – Remote
💵 $140k - $160k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑🔧 Technical Customer Success Manager
👻 Ghost score 20%
+867 More Customer Support Engineer Jobs Available!
The average salary for remote customer support engineers is $100,349 per year. This is based on data from 237 job openings. Our advanced AI searches the internet for remote job openings and posts them on our website. We use the salary data from these job postings to calculate salary expectations.
Below is a breakdown of salary data by years of experience:
| Experience | Number of roles analyzed | Average Salary |
|---|---|---|
⚪️ Entry-level Customer Support Engineer (0 yrs) | 3 | $0 |
🟢 Junior Customer Support Engineer (1-2 yrs) | 57 | $82,857 |
🟡 Mid-level Customer Support Engineer (2-4 yrs) | 121 | $100,759 |
🟠 Senior Customer Support Engineer (5-9 yrs) | 56 | $122,645 |
We analyzed 179 job listings in the last year and found it takes about 57 days for employers to close a job opening.
We reviewed 237 job postings and found the top 10 skills employers are asking for most often are:
You need strong communication and problem-solving skills, technical proficiency in software and hardware troubleshooting, and familiarity with customer support tools. Patience, empathy, and active listening are also essential for dealing with customers effectively.
Typically, a degree in computer science, information technology, or a related field is preferred. Relevant experience in customer support or technical support roles is valuable, and certifications in customer service or technical support can enhance your qualifications.
Responsibilities include providing technical assistance to customers, diagnosing and resolving software and hardware issues, documenting support interactions, and collaborating with engineering teams to improve products. Ensuring customer satisfaction and following up on unresolved issues is also key.
Benefits include flexible work hours, working from any location, reduced commuting costs, and a better work-life balance. Remote positions also offer the chance to work with diverse teams and clients, as well as opportunities for skill growth and professional development.
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