Customer Success Manager

Job not on LinkedIn

🕒 Yesterday

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

JDPA LIMITED

WebsiteLinkedInAll Job Openings

- employees

🚘 Automotive

🛡️ Insurance

💼 Consulting

Automotive • Insurance • Consulting

JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations.

📋 Description

• Lead the DACH Customer Success Team consisting of Customer Success Executives and part-time team members • Ensure customers achieve measurable value from data products, platforms and services • Drive post-sale customer lifecycle process strategy for Tier 4 customers across Germany, Austria and Switzerland • Combine people leadership, strategic relationship management, data-driven decision-making and commercial accountability • Maintain direct ownership of a customer portfolio • Develop and empower the team • Drive customer lifecycle growth and deliver commercial outcomes across the region • Implement process improvements and support commercial initiatives • Ensure an exceptional customer experience • Work closely with the Customer Success Director as the link between strategy and execution

🎯 Requirements

• Significant experience in Customer Success, Account Management, Client Services or a related post-sale role within a B2B data, analytics, SaaS, technology or information-services business • Proven record of improving customer retention, adoption, satisfaction and commercial growth • Understanding of data products and concepts including data quality, coverage, delivery, licensing, integration, privacy and governance • Degree or equivalent professional experience; relevant customer success, data or leadership qualifications are advantageous • Must be bilingual in English and German, spoken and written • Demonstrated experience leading and developing a customer-facing team, ideally across multiple markets • Must be legally authorized to work in the country where employment is offered • JD Power does not provide employment sponsorship for this position

🏖️ Benefits

• Flexible work arrangements • Opportunities for learning and development

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume