Human Resources Information Center Specialist

Job not on LinkedIn

🕒 July 9

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $20 - $39 / hour

⏰ Full Time

🟢 Junior

👩‍👩‍👧‍👦 Human Resources (HR)

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Duke Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1924

📚 Education

🤝 Non-profit

🌍 Social Impact

Education • Non-profit • Social Impact

Duke Careers is a platform connected to Duke University's rich legacy, established in 1924. It aims to celebrate the centennial of Duke University while providing resources, stories, and interviews that reflect the university's history, current achievements, and future aspirations. A key focus of Duke Careers is to engage with alumni and the community, showcasing the transformative impact of education and leadership within the university.

📋 Description

• Serve as a front-line customer service representative for the Human Resources Information Center, responding to phone, email, and in-person inquiries. • Resolve routine and escalated HR questions and issues by applying a broad understanding of HR policies, procedures, and systems. • Process HR transactions accurately and timely, including benefits enrollments, changes, and related activities. • Partner with customers to resolve delays caused by incomplete or inaccurate submissions. • Maintain accurate and confidential personnel records in accordance with university policies and legal requirements. • Interpret and clearly communicate HR policies and procedures to employees and departments. • Use HR information systems and call center tools to document, track, and resolve customer needs. • Identify trends and recommend process improvements to enhance efficiency, service quality, and customer satisfaction. • Provide education, guidance, and training to employees and departments as needed. • Collaborate with the HR Information Center Manager on special projects and service enhancements. • Demonstrate behaviors that align with Duke’s core values of teamwork, diversity, respect, learning, and trust. • Perform other related duties as assigned to support HR operations.

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and experience • At least one year of experience in Human Resources or one year in a customer-focused, production-oriented environment • Strong customer service orientation with a commitment to delivering high-quality support • Effective verbal and written communication skills • Analytical and problem-solving abilities with attention to detail • Ability to work collaboratively and effectively with diverse populations • Intermediate proficiency with Windows, Microsoft Word, and internet-based tools • Experience with HR systems such as SAP and Kenexa BrassRing preferred • Bilingual language skills are a plus, but not required. • Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.

🏖️ Benefits

• comprehensive and competitive medical and dental care programs • generous retirement benefits • wide array of family-friendly and cultural programs to eligible team members