Cloud Operations Engineer II

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 10%

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

💰 Private equity on 2021-10

B2B • Cybersecurity • Enterprise

11:11 Systems is a provider of a resilient cloud platform and managed IT services focused on helping organizations modernize, protect, and manage their infrastructure. They offer managed public and private cloud, high-performance object storage, backup (including Veeam and Cohesity), disaster recovery as a service (DRaaS), and a suite of security services such as continuous risk scanning, managed detection and response (MDR), managed SIEM, and EDR. They also provide networking solutions (SD‑WAN, SASE, managed connectivity), consulting, and a Cloud Console for centralized management, targeting enterprise and professional customers.

📋 Description

• Manage all aspects of 11:11’s cloud compute systems • Optimize, implement, and maintain organizational cloud-based systems • Perform capacity planning, cluster provisioning, fleet management, alert monitoring, and escalations • Own and be accountable for assigned cloud compute system responsibilities • Provide cluster provisioning, alert monitoring, and environmental management • Act as an escalation engineer for customer problems, including participation in the after-hours engineering on-call rotation • Provide escalation support to Level I Cloud Operations Engineers • Manage cluster compute capacity, including hosts, CPU, and memory • Develop, track, and report KPIs for cloud system capacity, including CPU, memory, and storage • Respond accurately, promptly, and professionally to escalated customer support tickets • Follow cloud compute systems management best practices • Deliver customer service and maintain professional relationships • Collaborate supportively with colleagues in accordance with the company’s Code of Business Ethics and Company Values • Handle company data and information according to data handling agreements, procedures, and policies • Follow company policies, data privacy practices, annual compliance training, and policy acknowledgements • Perform additional duties as assigned • Report to the Manager of Cloud Operations

🎯 Requirements

• Bachelor’s degree in technical discipline or equivalent years of work experience required • 4+ years recent experience as a technical, hands-on, enterprise VMware administrator • VMware VCP or VCAP certification preferred • Extensive knowledge and experience using VMware management tools, including vCenter, vCloud Director, VMware Configuration Manager, and NSX preferred • Experience with backup and DR solutions such as Veeam and Zerto preferred • Understanding of cloud-based infrastructure services, such as BaaS, IaaS, and DRaaS • Experience working with global data center environments • Must be legally eligible to work in the United States without visa sponsorship • Ability to perform each essential function satisfactorily • Ability to meet the knowledge, skill, and ability requirements of the role; reasonable accommodation available for qualified individuals with disabilities