Network Operations Engineer

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🏢 Enterprise

🔒 Cybersecurity

🤝 B2B

💰 Private equity on 2021-10

Enterprise • Cybersecurity • B2B

11:11 Systems is a managed cloud and IT resilience provider operating an award‑winning resilient cloud platform. The company offers managed public and private cloud, high‑performance object storage, backup and disaster‑recovery-as-a-service (DRaaS), managed security services (MDR, SIEM, EDR, zero trust), and networking solutions (SD‑WAN, SASE, multi‑cloud connectivity), plus consulting and continuity services for enterprise customers. 11:11 positions itself as a VMware Pinnacle Partner and emphasizes modernization, protection, and management of mission‑critical workloads for organizations across regulated industries.

📋 Description

• Assist with configuration, installation, maintenance, and upgrades of Fortinet, Cisco, and Palo Alto next-generation firewall devices • Support customer-facing networks and assist senior engineers with network expansion, hardware refresh, and connectivity solution efforts • Implement system and network configurations in compliance with corporate security policies and best practices • Support SDWAN, MPLS, wired and wireless Layer 2/Layer 3 connectivity, firewalls, routers, switches, and load balancers • Perform lifecycle management of Cradlepoint wireless edge devices through Ericsson NetCloud Manager, including onboarding, provisioning, configuration groups, firmware upgrades, and licensing tracking • Provide break/fix support and change management for Cradlepoint deployments, including LTE/5G WAN troubleshooting, carrier issues, RMAs, and configuration changes • Provide multi-layered technical support to customers through Network Operations Center services • Review and resolve potentially service-impacting anomalies and escalate when necessary • Escalate complex customer issues while maintaining ownership through resolution • Liaise with customers, vendors, and third-party providers to troubleshoot issues • Track issues in the ticketing system and provide timely customer updates • Obtain and maintain technical certifications • Follow company ethics, values, data-handling procedures, privacy practices, compliance training, and policies • Perform additional duties as assigned

🎯 Requirements

• Bachelor's or University degree in a related field, or equivalent 5+ years of related work experience • Solid understanding of the OSI model and hands-on troubleshooting using debug commands, packet captures, and routing/path analysis • Hands-on Cisco ASA/Firepower and Cisco Secure Firewall Management Center experience • Hands-on Fortinet FortiGate Firewall and Fortinet product suite experience, including Fortinet Access-Points and Switches • Experience with Cisco Routers and Switches; Cisco Nexus exposure preferred • Familiarity with Juniper EX/QFX switches, routers, and SRX firewalls • Familiarity with Palo Alto Firewalls and Panorama • SD-WAN troubleshooting experience, including FortiGate SD-WAN implementations • Cradlepoint router and wireless WAN deployment/troubleshooting experience using Ericsson NetCloud Manager, including LTE/5G troubleshooting • Working knowledge of BGP and OSPF with hands-on troubleshooting; IS-IS exposure is a plus • Load balancer familiarity; F5 LTM/GTM experience preferred • VMware NSX-V and NSX-T exposure is a plus • Working knowledge of MPLS concepts and troubleshooting • Strong Layer 2 and Layer 3 troubleshooting experience • AWS networking services exposure is a plus, including VPC, Transit Gateway, VPN, Direct Connect, Security Groups, and NACLs • Cloudflare services exposure is a plus, including DNS, CDN, WAF, DDoS protection, Zero Trust/Access, and Tunnel • Strong customer service, analytical, problem-solving, collaboration, learning agility, and adaptability skills • Ability to work across shifts and time zones in a 24/7 operations environment • Relevant certifications such as Cisco CCNA/CCNP, Fortinet NSE, Palo Alto PCNSE, or Cradlepoint certifications preferred but not required • Must be legally eligible to work in assigned country without visa sponsorship • Ability to work extended periods using a computer, keyboard, mouse, office software, and communication tools • Ability to participate in frequent virtual meetings and communicate clearly in written and verbal form • Ability to work occasional evenings, nights, weekends, or holidays

🏖️ Benefits

• Variable incentives such as bonuses or sales commissions may be available • Comprehensive healthcare plan options • Retirement plan with company match • Life and other supplemental insurances • Paid time off and company holidays • New Parent Leave • Wellness programs