Enterprise Solutions Manager

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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11:11 SYSTEMS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

11:11 Systems is a leading provider of cloud solutions, offering services that include managed public and private cloud, data protection, disaster recovery, and security. The company focuses on modernizing IT infrastructures for businesses, enhancing resilience against threats, and simplifying management through advanced technology. With over 40 years of experience, 11:11 Systems leverages its deep expertise to tailor solutions for diverse industries such as education, government, and healthcare, ensuring high levels of security and compliance for its clients.

📋 Description

• Lead and manage technical service delivery on large and complex accounts • Direct the design, implementation, and lifecycle management of 11:11 Systems' solutions • Lead a support team of subject matter experts across multiple platforms, operating systems, storage, and network technologies • Provide strategic business and technology support and counsel across customers' production and recovery environments • Develop and manage relationships with internal stakeholders, customer stakeholders, and executives • Document customers' current and desired states, business goals, challenges, capabilities, and IT investments • Provide technical and strategic direction from solution design through steady state • Serve as the single point of ownership for technology solutions and coordinate global resources • Implement and manage governance practices across change, incident, request, event, problem, and vendor management • Act as a trusted advisor and provide thought leadership • Direct lifecycle management activities and maintain technical documentation, configurations, application dependency maps, runbooks, procedures, patching schedules, architecture documents, recovery strategies, and contract changes • Develop recovery strategies to meet customer RTO/RPO and conduct periodic recoverability testing • Manage service and relationship risks and mitigate them • Support contract renewals by documenting and articulating customer value • Participate in engineering efforts to develop new capabilities for customer requirements • Identify sales opportunities and collaborate with Account Executives to grow revenue • Process customer self-service sales requests when needed • Drive service management disciplines around incident, change, and problem management to meet or exceed SLA targets • Develop content and lead Monthly Service Reviews, Quarterly Business Reviews, and other strategic client meetings • Follow the company's Code of Business Ethics, values, data handling agreements, work procedures, policies, data privacy practices, compliance training, and policy acknowledgements • Perform additional duties as assigned

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field • 10+ years of professional IT experience • At least 3 years of demonstrated experience related to Enterprise-focused TAM role, Solution Architecture, and customer-facing service delivery within complex environments • Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud • At least one professional certification (e.g. ITILv3, TOGAF, PRINCE2), or equivalent demonstrable skills and experience • Functional knowledge and experience with Windows Server virtualization, including VMware and Hyper-V • Functional knowledge and experience with networking, including routing and switching, security, and firewalls • Functional knowledge and experience with storage and backup services/administration • Understanding of data models and data flows in complex multitier database and application environments • Unix/Linux knowledge • Knowledge of BCP and DR scenarios/solutions • Knowledge of multi-tier application architecture design • Strong interpersonal, customer service, and communication skills • Problem-solving skills to resolve technical issues • Ability to train customers to use systems and software • Must be legally eligible to work without visa sponsorship