Customer Solutions Engineer, AI Agents

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1mind

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

1mind is an AI-driven sales automation platform that positions itself as an AI successor to conversational engagement tools like Drift. The company offers AI “closers” (branded as superhuman sales agents such as “Mindy”) designed to help B2B sales teams qualify leads, automate outreach, and improve quota attainment. Delivered as a SaaS product, 1mind emphasizes integrations with sales stack tools and uses machine learning to optimize conversational sales and conversion performance.

📋 Description

• Architect Superhuman Activation: Lead the technical discovery and 'blueprint' phase for new customers, mapping their existing business systems to our AI framework • System Mapping & Integration: Design and implement the data flows between 1mind agents and client tech stacks (CRMs, MAPs, APIs, and proprietary databases) • Experiential Configuration: Fine-tune Superhuman experiential elements such as visualizations, logic gates, and response triggers • Customer Consultation: Serve as the technical face of the services team, guiding stakeholders through the activation journey and translating complex technical hurdles into clear, actionable outcomes • Quality Assurance & Optimization: Conduct rigorous testing of agent behaviors pre & post-deployment to ensure peak performance and reliability • Feedback Loop: Partner with Product and Engineering teams to advocate for new features and platform enhancements based on real-world activation challenges

🎯 Requirements

• 3 - 5+ years in a technical, customer-facing role (e.g., Solutions Architect, Implementation Engineer, or Technical Account Manager) within a SaaS environment • Proven track record of system integration: You should be comfortable working with REST APIs, webhooks, and middleware • Background in Workflow Design: Experience mapping complex business processes using tools like LucidChart, Miro, or Visio • Client Management: Experience managing high-stakes projects for enterprise-level stakeholders, specifically during the "onboarding" or "activation" lifecycle

🏖️ Benefits

• Expand your network of Superhumans! • Total compensation package includes salary, equity, and benefits