Onboarding & Implementation Manager

Job not on LinkedIn

🔥 49 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 12%

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360 Blue

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

360 Blue is a luxury vacation rental management company that specializes in providing a curated collection of high-end vacation homes along Florida's Gulf Coast. They offer unique accommodations in popular destinations such as 30A, Destin, and Panama City Beach, and prioritize personalized service for both homeowners and guests. With options ranging from private beach homes to condos, 360 Blue ensures a tailored travel experience that embraces the beautiful coastal surroundings and diverse activities available.

📋 Description

• Build customer dashboards for every new customer ahead of and during onboarding, manually in Phase 1 and automatically in Phase 2 • Run onboarding for about 10 new customers a month through calls, training, and onboarding materials • Own each customer for the first 28 days and build sustainable adoption habits • Track onboarding progress in the customer success platform so status and risk are visible to the team • Hand off each customer to their Customer Success Manager with goals, progress, and open issues • Work with Data Validation to ensure smooth handover between responsibilities • Improve onboarding materials and delivery by sharing what is working and what is not • Help develop a tech-touch onboarding tier and scalable onboarding processes

🎯 Requirements

• Experience onboarding, implementing, or training customers in a B2B SaaS or software-driven environment • Ability to independently manage multiple customer onboarding engagements simultaneously • Skilled at translating technical product functionality into practical business value • Experience leading product demonstrations, training sessions, and structured onboarding calls • Ability to learn new software quickly and confidently navigate configuration and implementation workflows • Strong attention to detail when validating data accuracy and preparing customer-facing dashboards • Comfortable troubleshooting issues and coordinating with internal technical teams to resolve them • Strong written and verbal communication skills, with the ability to explain complex concepts clearly • Confidence leading customer conversations and adapting training to different levels of technical proficiency • A proactive, customer-first approach focused on helping customers achieve meaningful outcomes • Ability to manage expectations, address challenges, and create a positive first impression of KeyData • Strong organizational skills, with the ability to manage competing priorities and meet onboarding deadlines • Experience using CRM, customer success, or project management platforms to track customer progress and activities • Ability to follow structured processes while identifying opportunities for improvement • Ownership of customer outcomes and consistent follow-through without extensive oversight • Experience using the KeyData platform (preferred) • Familiarity with short-term rentals, vacation rental management, hospitality, or property technology (preferred) • Understanding of how property managers and operators use market data, pricing intelligence, and performance analytics to make business decisions (preferred) • Experience with business intelligence tools, analytics dashboards, or data visualization platforms (preferred) • Ability to interpret customer data and connect platform insights to operational or financial goals (preferred) • Experience supporting or developing automated, self-service, or tech-touch onboarding programs (preferred) • Familiarity with digital training materials, in-app guidance, onboarding automation, or customer education tools (preferred) • Interest in improving onboarding efficiency through technology and repeatable processes (preferred) • Experience working in a growing SaaS organization with evolving processes and responsibilities (preferred) • Ability to balance day-to-day execution with building and improving operational processes (preferred) • Motivation to help create a more efficient, repeatable, and scalable customer onboarding function (preferred)

🏖️ Benefits

• Company-paid individual health and dental insurance • Long-term disability insurance under the company’s standard group plan • $50,000 life insurance policy • $200 towards an annual gym membership • $50/month Internet reimbursement • Up to $1,000/year professional development reimbursement • Company-paid holidays • Eligibility for 401(k) pension plan with 3.5% employer match • No vesting period for employer match • $75/month mobile phone and voice/data plan reimbursement • Flexible PTO policy

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