Customer Success Manager, Public Sector

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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4M Analytics

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

4M Analytics is a pioneering software company that provides a digitized and up-to-date mapping solution for subsurface and above-ground utilities. Combining satellite imagery and artificial intelligence, it offers a reliable source of truth for stakeholders involved in engineering, construction, and infrastructure projects. Their technology scans and detects existing buried utilities, thereby assisting engineering firms, general contractors, and utility owners in planning, designing, and constructing various infrastructure projects such as highways, bridges, and pipelines.

📋 Description

• Build and maintain relationships with a portfolio of public sector customers • Own the full account lifecycle from onboarding through renewal • Navigate complex public sector organizational structures and build multi-threaded relationships • Lead change management as agencies adopt new ways of working • Develop and execute data-driven strategies to drive engagement, adoption, retention, and account growth • Proactively mitigate account risk • Serve as the primary point of contact for escalations and ensure swift resolution • Identify expansion opportunities and partner with Sales, Marketing, and Product • Help implement roadmap features aligned with customer needs • Use data, BI tools, and AI to track customer health and usage • Apply account planning and reporting practices to scale a high-touch approach • Advocate for customers internally and shape product improvements and best practices • Travel up to 80% for district visits, on-site training, stakeholder meetings, enterprise accounts, and partners • Report directly to the Director of Customer Success

🎯 Requirements

• 4+ years’ experience as a Customer Success Manager • Experience with state and local governments • Understanding of agency structures across central offices, districts, and specialized units • Proven track record of driving adoption and pitching growth or roadmap opportunities within key accounts • Fluent with AI tools and demonstrated use of them to work more efficiently as a CSM • Skilled in BI tools and data analysis, with the ability to derive actionable insights • Exceptional communication skills, including engagement with executive stakeholders • Willing and able to travel up to 80% for in-person customer engagement • Resourceful and adaptable, with a strong sense of ownership and accountability • Experience with Departments of Transportation (DOTs) preferred • Expertise in project and change management frameworks, such as PMP or CM certification, preferred • Consulting experience prior to entering the tech industry preferred • Candidates must be based in Atlanta, Georgia, or the surrounding areas

🏖️ Benefits

• Competitive compensation package with expected OTE range of $160,000-$180,000 (base salary not specified) • Opportunity to work with a Series C company backed by Insight Partners, Viola, and F2 • Significant visibility and strategic alignment within the organization • Collaboration with cross-functional teams • Customer-facing field role with in-person engagement