Customer Success Manager

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

MONA

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🏭 Manufacturing

📦 Logistics

👗 Fashion

Manufacturing • Logistics • Fashion

MONA is a clothing brand and retailer offering apparel and accessories for women and men. It appears to focus on gender-specific fashion collections and serves consumers seeking clothing options for both women and men.

📋 Description

• Own a portfolio of Artemis customers throughout the post-sale lifecycle • Guide new customers through onboarding and into meaningful product adoption • Drive customers toward early usage milestones, including at least 30% of contracted usage within their first 30 days • Drive deeper adoption after onboarding and identify customers who are underutilizing the platform • Monitor customer health and proactively intervene when usage, engagement, payment status, or other signals indicate churn risk • Own retention and renewal outcomes across the book of business • Identify expansion opportunities and partner with Sales when a customer is ready to grow • Build strong relationships with customer stakeholders and understand their business goals, workflows, and challenges • Partner with Sales to translate sales-process expectations into successful customer outcomes • Work with Product and technical teams to surface recurring customer feedback, implementation issues, and product needs • Maintain accurate customer health, onboarding, adoption, renewal, and churn information in company systems • Help improve CS playbooks, processes, reporting, and automation as the organization scales

🎯 Requirements

• 2+ years of Customer Success, Account Management, or similar post-sale SaaS experience • Experience managing a meaningful book of B2B customers and being accountable for retention and adoption • Strong understanding of SaaS onboarding, product adoption, renewals, churn prevention, and customer health • Comfortable using data and product usage signals to determine where customers need attention • Able to manage multiple customers and priorities without requiring a heavily prescribed process • Strong communicator comfortable having direct conversations with customers when adoption or expectations are off track • Comfortable working cross-functionally with Sales, Product, and technical teams • Experience in a startup or other fast-changing environment is strongly preferred • Solar, roofing, construction technology, or adjacent industry experience is helpful but not required

🏖️ Benefits

• Variable compensation with a target total compensation of approximately $120,000 annually