Customer Success Advisor

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $165k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Blue Acorn iCi

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Blue Acorn iCi is a leading provider of digital transformation solutions, focused on delivering high-impact digital experiences for businesses. They specialize in technologies such as enterprise content management, commerce strategy, customer intelligence, and data-driven optimization. As an Adobe Accredited Partner, Blue Acorn iCi utilizes platforms and systems to enhance business efficiencies and site performance, working with clients across industries like consumer packaged goods, retail, financial services, healthcare, and media. Their services include ecommerce development, digital experience consulting, and performance marketing, aiming to create seamless and personalized customer journeys.

📋 Description

• Drive customer adoption, value realization, and long-term success across a portfolio of Adobe Experience Cloud customers • Perform client relationship management, value measurement execution, and stakeholder engagement within consulting engagements • Support client Value Realization initiatives and delivery teams using customer success methodologies and value measurement techniques • Conduct proactive customer outreach using the CSA digital engagement model and health-based criteria • Understand customer business objectives, success criteria, and value realization opportunities • Build relationships with operational stakeholders and monitor account sentiment, adoption, and health • Respond to customer inquiries and coordinate resources as needed • Translate client goals into Value Realization Programs with metrics and milestones • Lead internal and customer-facing Value Runbook Diagnostics • Monitor adoption trends, ROI indicators, success KPIs, and measurable value • Develop use cases based on customer needs • Identify attrition risks, opportunities, and value gaps • Surface early-stage solution upsell opportunities and provide recommendations and handoffs to Sellers and the broader Adobe Ecosystem • Deploy digital programs such as thought leadership, events, and training • Coordinate with AD and schedule customer SRB • Contribute insights to Strategic Business Reviews by sharing adoption scores and next-best-action updates • Communicate across business, technical, and executive audiences • Engage sponsors and stakeholders to reinforce adoption strategies • Provide structured meeting documentation and value updates • Maintain account and solution health summaries and planning in systems • Troubleshoot adoption and measurement challenges • Monitor and escalate technical issues when needed • Activate CERT for major escalations • Intervene early to prevent attrition risk and develop save plans

🎯 Requirements

• Bachelor’s Degree • 6-8 years of Customer Success, Account Management, or consulting experience • Experience with value realization, ROI, and success metrics • Ability to translate data into insights and facilitate workshops • Experience with customer success tools such as Gainsight • Strong communication and analytical skills • Understanding of change management • Familiarity with Adobe Experience Cloud or similar platforms • Unrestricted authorization to work in the United States without employer sponsorship now or in the future • No immigration or visa sponsorship is provided

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Paid time off • 401(k) • Competitive benefits package • Opportunities to collaborate with cross-disciplinary teams • Opportunities to grow skills in a high-impact, high-growth environment