Customer Support Specialist

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 40 days.
• No salary listed.

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8am

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

⚖️ Legal

☁️ SaaS

💳 Fintech

💰 Private equity on 2024-08

Legal • SaaS • Fintech

8am is a professional business platform that helps law firms, accounting firms, associations, and other professional services manage billing, payments, compliance, and case/practice workflows. The company offers a suite of SaaS products — including LawPay, MyCase, CasePeer, DocketWise, CPACharge, ClientPay, and AffiniPay — that combine payments, practice management, document and case tools, and practical AI features to automate work, improve cash flow, and maintain industry-specific compliance. 8am emphasizes secure, compliant payments (PCI Level 1, IOLTA compliance for legal), integration with other tools, and measurable time and productivity savings for professionals.

📋 Description

• Answer inbound customer support calls and provide product troubleshooting and support • Respond promptly to customer support inquiries via email, phone, and chat • Ensure consistent and reliable service and support during every customer interaction • Stay informed about new product releases • Educate customers on using MyCase, LawPay, and CPACharge products • Investigate customer-reported issues and perform basic troubleshooting • Escalate technical issues to Tier 2 when necessary • Document every support interaction in Salesforce

🎯 Requirements

• Bachelor’s degree preferred • 1+ year/s of experience in a customer service role or equivalent preferred • Excellent written and verbal interpersonal and professional communication skills • Friendly, clear, and strong speaking skills • High level of professionalism, integrity, and ethics • Excellent time management and people skills • Ability to work well in a team setting • Ability to remain calm during challenging customer situations • Knowledge of Salesforce, Workforce Manager, Zoom Contact Center, Slack, Google Suite, or similar programs preferred • Ability to answer inbound support calls, chats, and emails daily

🏖️ Benefits

• Medical, dental, and vision plans, including a 100% company-paid HDHP plan for employees • Annual bonuses • Equity options • 401(k) or RRSP if in Canada, with a company match for all team members • Flexible Time Off • Paid holidays • Parental leave program • Wellness stipends • Mental health support • One-on-one nutrition coaching • Continuous learning through 8am.edu • Leadership programs • Professional development funds • Individually focused talent development • Charitable matching gift program • Paid time off for volunteer service • Company-sponsored volunteer events, both local and virtual • Virtual and in-person team-building events • Quarterly award recognition through the Rise & Shine Award of Excellence Program • Peer-to-peer appreciation platform

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