Product Lead, Customer Experience

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $150k - $175k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

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GeneDx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🧬 Biotechnology

🏥 Healthcare

🤖 Artificial Intelligence

Biotechnology • Healthcare • Artificial Intelligence

GeneDx is a biotechnology company dedicated to providing personalized and targeted medical care through genetic diagnosis. Leveraging one of the largest datasets for rare diseases, GeneDx offers advanced testing such as whole genome and exome sequencing. Their diagnostic solutions translate complex genomic information into actionable insights, facilitating personalized health plans, enhancing drug discovery, and improving the efficiency of healthcare systems.

📋 Description

• Become an expert in GeneDx’s customer-facing products and services and identify opportunities to improve workflows and experiences • Contribute to product strategy and roadmap development to improve customer experience • Translate business and user problems into product requirements, milestones, MVP scope, and measurable success criteria • Coordinate with program management, product owners, engineering, clinical operations, customer experience, and commercial teams to support predictable, low-risk delivery • Partner strategically and innovatively with collaborators across the business • Represent users and make decisions that improve their experience • Identify opportunities to improve existing products, services, and workflows • Develop innovative products, features, and approaches addressing user needs and pain points • Deliver solutions on time that achieve measurable business impact

🎯 Requirements

• Typically requires 6-8 years of experience in product management, product development, user experience, or product design • Demonstrated success leading projects throughout the product lifecycle • Experience identifying customer needs, designing solutions with cross-functional stakeholders, contributing to product strategy, owning product roadmaps, collaborating on development and go-to-market strategies, and measuring product impact • Experience breaking down complex human processes into clear user journeys • Ability to rapidly prototype ideas, leveraging AI tools where appropriate • Strong written and verbal communication skills, with the ability to tailor communication to the audience • Strong interpersonal skills and demonstrated ability to influence cross-functionally • High intellectual curiosity and focus on understanding and solving customer needs • Ability to learn quickly, think creatively, and adapt to change under pressure to meet deadlines

🏖️ Benefits

• Competitive compensation and benefits reflecting local market practices and legal requirements in each country where GeneDx operates

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