Customer Service – Insurance Billing/Self Pay

🔥 12 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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• Open for 1 day.
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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Serve as the primary point of contact for patients calling about self-pay and out-of-pocket medical balances • Deliver high-quality customer service • Resolve financial accounts using approved guidelines • Adhere to speed and accuracy metrics • Understand payer contracts, rules and regulations • Apply insurance eligibility requirements and billing priority • Review claim denials, rejections and underpayments • Communicate issues and offer suggestions to Management for process improvements • Apply federal and state rules and regulations, including HIPAA, PCI Compliance regulations and PII/PHI Security

🎯 Requirements

• High School diploma or GED required • Hospital or Healthcare (US) knowledge/experience preferred • Contact or Call Center experience preferred • Excellent verbal, written and communication skills required • Ability to multitask and work under pressure • Minimum typing skills 60 words per minute with the ability to talk and type • Minimum 3-5 years’ work-related experience • SMS Invision, I-series, Meditech, Epic experience a plus • Microsoft Office experience required • Eligible to work in the USA

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