Implementation Support Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 48 days.
• 14 open roles for a team of 19.

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Evidence-Based Associates

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

Evidence-Based Associates is an experienced group of talented, dedicated professionals specializing in implementing and managing programs that address the unique needs of high-risk youth. They provide guidance and technical assistance to public agencies in areas such as juvenile justice, evidence-based programs, and human services. Their mission is to facilitate reform in state-based juvenile justice systems through performance-based contracts, aiming to reduce costs and improve outcomes for youth within the judicial system.

📋 Description

• Lead assigned providers through onboarding, workforce readiness, launch preparation, and early operations for FFT, MST, and BSFT • Develop and maintain implementation roadmaps, timelines, milestones, responsibilities, and launch-readiness documentation • Coordinate project management and technical assistance to keep launches on time and in scope • Collaborate with recruiting and provider leadership on staffing plans, candidate sourcing needs, role readiness, and workforce preparation • Assess readiness related to leadership, staffing, training, service capacity, operational infrastructure, and stakeholder engagement • Design and strengthen referral and access processes • Support operational and organizational change and reduce implementation drift • Coordinate launch logistics with EBP clinical technical assistance teams • Document decisions, risks, action items, and progress; escalate barriers requiring leadership or model-specific expertise • Maintain relationships with assigned provider organizations through check-ins, account health monitoring, responsive support, and escalation management • Monitor staffing stability, referrals, caseloads, utilization, access, financial sustainability, fidelity indicators, outcomes, and other applicable measures • Lead operational responses to implementation risks and coordinate joint problem-solving with EBP clinical leadership • Coordinate renewal and expansion support and identify opportunities to connect partners with other organizational offerings • Prepare reports, dashboards, presentations, and status updates • Maintain accurate records and provide regular updates to the Director of EBP Implementation • Build relationships with provider leaders, supervisors, clinicians, funders, referral sources, and community stakeholders • Facilitate provider and stakeholder training and meetings • Use data to guide implementation decisions and support continuous quality improvement • Manage multiple programs, priorities, deadlines, and special projects across the EBP portfolio

🎯 Requirements

• Bachelor’s degree in behavioral health, social work, psychology, public health, human services, business, project management, or a related field, or an equivalent combination of education and experience • At least three (3) years of relevant experience in program implementation, project management, provider support, customer success, behavioral health, or human services • Demonstrated experience coordinating multiple stakeholders, monitoring program performance, and supporting implementation from launch through sustainability • Strong implementation, project coordination, organization, and time-management skills • Excellent written, verbal, facilitation, presentation, and relationship-management skills • Ability to support organizational change, resolve operational barriers, and maintain accountability through a collaborative approach • Ability to interpret program and account-health data, identify risks, and translate findings into action • Sound judgment regarding when to act directly and when to engage clinical, model-specific, funding, recruiting, or leadership partners • Ability to work independently, manage competing priorities, and provide reliable follow-through • Proficiency with Microsoft Word, Excel, PowerPoint, Teams, and SharePoint • Must be legally authorized to work in the United States • Must reside in the United States • Must work Eastern Time business hours • Able to travel up to 50% of the time • Successful completion of a background check • Must maintain strict confidentiality and comply with internal data governance and confidentiality policies • Preferred: Master’s degree in a relevant or related field • Preferred: Experience with evidence-based or evidence-informed programs, including FFT, MST, BSFT, or another structured evidence-based practice • Preferred: Knowledge of evidence-based practices, behavioral health, human services, customer success, or implementation science

🏖️ Benefits

• Medical, dental, and vision coverage • Retirement savings • Paid time off and holidays • Life insurance • Reasonable accommodations for qualified individuals with disabilities in accordance with the ADA

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