Operations Shared Services Specialist

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🔥 0 minutes ago

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $25 - $33 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CSAA Insurance Group, a AAA Insurer

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

💸 Finance

👥 B2C

Insurance • Finance • B2C

CSAA Insurance Group is a leading insurance provider affiliated with AAA, offering a variety of insurance products including auto, home, and other coverage options tailored to meet the needs of its members across several states. The company prioritizes excellent customer service and convenience, providing online policies management, claims assistance, and resources for members to maximize their benefits. CSAA Insurance Group is committed to improving the insurance experience through user-friendly services and a strong emphasis on customer satisfaction.

📋 Description

• Support CSAA customers by providing information on policies and coverage • Respond to inquiries on existing claims and take first notice of loss on newly filed claims • Communicate with customers via phone, email, text, or chat • Assist customers with initial auto and home insurance claim reports • Check existing claim statuses and provide updates • Answer questions about the claim process • Assist customers with policy changes • Resolve issues and concerns related to new and existing claims within role scope • Match policyholders with claim adjusters and provide adjuster contact information • Set expectations for claim follow-up timing • Cross-train for other initiatives and fulfill business needs • Handle insurance operations within area of expertise and business needs • Document claim activity accurately and timely in claims systems • Comply with state insurance regulations, internal policies, audit requirements, and Fair Claims Practices • Protect customer privacy and confidential information • Adhere to service-level agreements (SLAs) • Provide information about CSAA insurance products and services

🎯 Requirements

• 2 years of customer service experience in a fast-paced setting • 2 years of claims experience in the Property and Casualty industry • High School Diploma/GED or 2 years of experience in a customer-facing virtual environment using internet, phone, and chat features • Communication and problem-solving skills • De-escalation and conflict resolution skills • Professional judgment and decision-making within guidelines • Resilience in high-volume or emotionally charged situations • Ability to meet CSAA work-from-home requirements, including an ergonomically correct workspace • Home internet with upload speeds greater than or equal to 10 Mbps and download speeds greater than or equal to 20 Mbps • Outstanding interpersonal skills • Strong computer navigation abilities and ability to handle multiple systems and screens simultaneously • Ability to handle several tasks simultaneously within required timeframes • Ability to communicate effectively with people from diverse backgrounds • Ability to work operating hours from 5:30 a.m. to 12 a.m. PST, including evenings and/or weekends after training • Ability to work Monday-Friday training hours from 8:00 a.m. to 5:00 p.m. Pacific Time • Willingness to adjust hours as needed • Willingness to learn new skills • Bachelor Degree is a plus • Bilingual is a plus • Knowledge of the insurance industry and regulations • Active adjuster license in designated states preferred but not required • Must be authorized to work indefinitely in the United States • CSAA does not provide visa sponsorship

🏖️ Benefits

• Annual discretionary bonus opportunity of up to 5% of eligible pay through the Annual Incentive Plan (AIP) • 401(k) with a company match • Career growth and development opportunities with leaders and mentors • Remote-first Flexible Workplace • Flexibility to work primarily from home and from various locations including CSAA offices • Reasonable accommodations for qualified applicants and employees with disabilities or other limitations

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