Customer Experience Specialist – Call Center

Job not on LinkedIn

🔥 12 hours ago

🐎 Kentucky, Ohio, +1 more states – Remote

🐎 Kentucky – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Respond to incoming calls regarding membership services, travel information, account inquiries, and member concerns. • Gather, verify, and accurately enter information into customer service systems. • Assist members by providing information, researching requests, and resolving inquiries in a timely and professional manner. • Respond to member questions, service concerns, and complaints, escalating issues when appropriate. • Provide travel-related information, including directions, mileage, routes, accommodations, weather, and road conditions. • Promote memberships, coverage options, and other club products and services when appropriate. • Assist with driving school enrollments and scheduling requests, providing information on available courses, registration procedures, and appointment availability. • Support team operations through training assistance, special projects, and high-volume service periods. • Work Monday-Friday, 12:00 PM-8:00 PM, plus alternating Saturdays; no Sundays.

🎯 Requirements

• High school diploma or GED required. • 1-3 years of customer service, call center, or related experience preferred. • Excellent customer service, communication, and problem-solving skills. • Strong verbal and written communication abilities. • Ability to work effectively in a fast-paced environment while managing multiple priorities. • Strong attention to detail, data entry accuracy, and organizational skills. • Minimum typing speed of 30 WPM. • Proficiency with PC and Windows-based applications preferred. • Geographic knowledge of the service territory preferred. • Knowledge of membership products, services, and benefits preferred. • Adaptable, reliable, and team-oriented with a commitment to delivering exceptional service.

🏖️ Benefits

• Health coverage for medical, dental, vision • 401(K) saving plans with company match • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!)