Medical Call Center Specialist

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 10%

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Sarnova

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏥 Healthcare

🤝 B2B

☁️ SaaS

💰 $500k Venture Round - Sarnova on 2009-12

Healthcare • B2B • SaaS

Sarnova is a healthcare-focused distribution and services company whose family of businesses (including Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Digitech) supplies products, equipment, services and technology across the emergency medical services (EMS) and acute care continuum. For nearly 50 years the group has distributed more than 100,000 health and safety products to EMS providers, hospitals, schools, businesses and government agencies, and also provides respiratory/anesthesia/critical care solutions, AED sales and program management, CPR training, and a cloud-based EMS billing and business intelligence platform. Sarnova is a portfolio company of Patricia Industries/Investor AB.

📋 Description

• Answer a high volume of incoming patient calls in a remote call center environment • Listen actively and demonstrate empathy while addressing patient questions, concerns, and billing inquiries • Evaluate caller needs and determine the correct resolution path according to client-specific rules, workflows, and service expectations • Gather information, resolve issues when possible, and complete necessary follow-up actions • Send emails, obtain additional details, and return calls to provide full resolution • Research issues by reviewing account details, contacting third parties, or gathering additional documentation • Place outbound calls, send emails, or fax requested information • Maintain detailed, accurate documentation of calls and actions in the patient account system • Protect patient confidentiality in accordance with HIPAA regulations and compliance standards • Meet or exceed established daily quotas • Manage workload efficiently in a fast-paced, high-volume environment • Contribute to a positive team culture and continuous improvement • Perform additional duties as assigned

🎯 Requirements

• High School Diploma or Equivalent required • Bilingual (English/Spanish) preferred • Proficient computer skills, including working knowledge of MS Outlook, Word, and Excel • Familiarity with insurance billing is a plus; comprehensive training is provided • Ability to type a minimum of 40 WPM with accuracy • Ability to remain calm under pressure and in high-volume or challenging situations • Ability to manage a high workload efficiently while meeting tight deadlines • Ability to handle sensitive conversations professionally and uphold a positive company image during phone interactions • Strong problem-solving skills • Clear, professional communication skills • Exceptional attention to detail and accuracy in documentation and call handling • Skilled at multitasking, organizing, and prioritizing work • Reliable, punctual, and dependable • Ability to independently manage all aspects of the role, including required goals and business practices, in a remote environment • Must adhere to HIPAA regulations and Digitech compliance standards

🏖️ Benefits

• Competitive salary, commensurate with experience • Comprehensive benefits package • 401(k) Plan • Fully remote work arrangement