Insurance Customer Service Representative

Job not on LinkedIn

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Deliver exceptional service in a fast-paced contact center • Resolve complex inquiries and support policy updates • Ensure compliance with company and PCI standards • Retain members through effective problem-solving, professional communication, and accurate interaction documentation • Identify opportunities to upsell and cross-sell insurance products • Handle escalated contacts with courtesy and professionalism • Collaborate with internal teams to provide a seamless customer experience • Meet and exceed individual and team performance goals in a high-volume environment • Complete 30 days of fully virtual Monday–Friday training • Work a 40-hour, five-day schedule after training within assigned business hours and possible Saturday shifts

🎯 Requirements

• Full-time availability, 40 hours per week • Must reside within 80 miles of 901 Bagby Street, Houston, TX 77002 • High School diploma or GED required; college degree preferred • Strong computer, phone, typing, grammar, and multitasking skills • Excellent customer service, active listening, and problem-solving abilities • Ability to balance efficiency and quality in a fast-paced environment • Strong attention to confidentiality and compliance with company guidelines • Flexible to work extended hours, weekends, nights, and holidays • Team-oriented with positive communication and collaboration skills • Property & Casualty or Personal Lines license required, or ability to obtain within 90 days • Spanish fluency required for bilingual queue • Must pass a background check and drug screening • Previous insurance or call center experience preferred • Dedicated, quiet workspace without interruptions • Internet connection with minimum 20 Mbps download, 5 Mbps upload, under 100 ms latency, and less than 1% packet loss • Demonstrated ability to uphold productivity and confidentiality in a remote setting • Regular attendance in virtual team meetings and training sessions • Availability during standard business hours and flexibility for possible shift adjustments

🏖️ Benefits

• Bilingual fluency: additional $0.50/hour for English/Spanish fluency • Comprehensive benefits package • Growth & advancement opportunities • Health coverage for medical, dental, vision • 401(k) and Roth 401(k) saving plan with company match • Remote work opportunities • Tuition assistance • Employee appreciation and recognition • Training and fees covered for required insurance license