Senior Manager, ServiceNow Engineering

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +40 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $168.3k - $224.3k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Provide strategic leadership, governance, engineering delivery, and operational excellence for the enterprise ServiceNow platform • Define and implement the multi-year ServiceNow platform strategy, roadmap, and investment priorities • Lead platform governance, intake, demand management, prioritization, and technology modernization • Evaluate emerging ServiceNow capabilities and identify opportunities to expand platform value • Recommend and shape ServiceNow AI capabilities and roadmap, including Now Assist, predictive intelligence, and agentic automation • Measure and maintain platform license usage for contract planning and subscription expense management • Lead a team of ServiceNow engineers responsible for development, administration, integrations, automation, upgrades, and support • Establish engineering standards, quality controls, release management practices, and operational processes • Oversee platform upgrades, maintenance, testing, release readiness, and production support • Lead ServiceNow enhancements, implementations, and modernization initiatives across ITSM, ITOM, ITAM, CMDB/CSDM, Service Catalog, Workflow Automation, Strategic Portfolio Management, and Security Exposure Management • Recruit, develop, coach, and retain ServiceNow engineering professionals • Manage performance expectations, development goals, career growth, succession planning, capacity planning, and resource allocation • Align priorities with IT, Security, Infrastructure, Architecture, Operations, Enterprise Applications, and business leaders • Manage relationships with ServiceNow, implementation partners, consultants, and third-party vendors • Review proposed designs, technical solutions, project estimates, delivery plans, and implementation approaches • Provide delivery metrics, demand forecasts, capacity planning inputs, licensing insights, and vendor performance assessments • Ensure platform stability, security, compliance, availability, and performance • Drive continuous improvement of CMDB, CSDM, asset management, service catalog, workflow automation, integration management, and data quality • Establish KPIs, dashboards, and executive reporting for platform health, adoption, delivery performance, operational metrics, and business outcomes • Manage technology lifecycle activities, technical debt remediation, customization review, and platform modernization • Maintain controls around integrations, access management, platform configurations, and data governance

🎯 Requirements

• 10+ years experience in managing information technology systems and projects for a large IT department • Bachelor's degree in related area (Computer Science, Engineering, or Business) or an equivalent combination of education and experience • 10+ years experience in the acquisition and management of technology and technology professionals • 10+ years managing people • 5+ years demonstrated success in matrix management and influence environments • Extensive experience in communicating with executive and operational management • Large-scale project or program management experience • Financial services or relevant industry experience • ServiceNow Certified System Administrator (CSA) preferred • ServiceNow Certified Implementation Specialist preferred • ITIL 4 or 5 Foundation Certification or higher preferred • ServiceNow Certified Application Developer (CAD), Certified Technical Architect (CTA), or equivalent advanced platform certifications preferred • Working knowledge of Agile, Scrum, Kanban, and DevOps development practices • Ability to travel as needed for enterprise meetings, divisional/team meetings, and other in-person meetings • Must have authorization to work indefinitely in the United States • Must not require immigration support or visa sponsorship now or in the future

🏖️ Benefits

• Annual bonus eligibility for most roles • 401(k) with a company match • Career growth and professional development opportunities • Flexible remote-first workplace / Home-Flex roles • Flexibility to work from various locations including CSAA offices • Inclusive and welcoming workplace • Reasonable accommodations for qualified applicants and employees with disabilities or other limitations • Company-wide annual discretionary bonus through the Annual Incentive Plan (AIP), up to 20% of eligible pay